Contact Spectrum and explain the situation to see whether or not you need to return the equipment. If you want to ship your equipment with UPS, follow these guidelines: If theres no UPS store in your vicinity, you can always return your equipment via USPS or FedEx: Keep in mind that a return label is required for this method. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. I cancelled my service at 5/3 and was told to return my device "as soon as possible" but not specific in date. net. Google Maps dynamically plans new routes based on real-time traffic information, even helping you choose the most desirable lanes. If you have an old cable box that is no longer supported, you may be required to return it in person to the store to ensure it is properly disposed. You will need to return the equipment if you are upgrading or downgrading your service when you move. Spectrum equipment can be sent back via UPS, FedEx, or in person at a Spectrum store. How Long do I Have to Return Spectrum Equipment? How long do you have to return equipment to Spectrum? All you have to do is to bring the equipment to your nearest UPS store. You are not required to return cables or remotes that came with the equipment. The customer care team will try and find reasons to keep you in the company, and they are quite compelling. You can easily return Spectrum equipment by bringing it to any UPS Store. Click through the link I provided and it will explain everything a bit further. You should make sure you document the conversation and the cancellation so that you have written evidence if something goes wrong. However, they will tell you to return the equipment if you modify or terminate your Spectrum agreement. Use the. It is ideal only for individuals and consumers. You can drop equipment off at a UPS store or Spectrum location to send it back. Enter a location to find a nearby spectrum equipment drop off. It's all in Google Maps: browse nearby restaurants, find one you like, check out the dining environment, and even make reservations. Torn between two businesses? Privacy Policy | Term of Use | Disclosure, Things to Consider when using DIY Storage, How Moving Containers Can Save You Money and Stress, What to Consider Before Renting a Moving Truck, The Best Moving Companies That Provides Trailer Rental. Otherwise, Spectrum directs customers to UPS instead of their own stores the vast majority of the time. CLOSED "They really need to have negative stars. Spectrum has the WORST customer service. You may qualify for a 60-day equipment return extension if you are sick with COVID-19 or are currently quarantined. We specialize in: - Satellite phone service, rentals, sales and repairs. Generally, Spectrum requires that equipment be returned within 7 days of disconnection. Once you have returned all of the equipment and any applicable fees have been paid, you should receive your final bill along with a confirmation of your service cancellation. Seal the box properly and send it to Spectrum. You can pack your own return or get professional packing assistance at a location that offers in-person service. If he/she hangs up, the machine will have to re-direct you and it may take ages and even hung up on you during the process.The customer care representative will ask you the reason for disconnecting the service. There are some places to drop the equipment, and these are: The store will package and ship it back at zero charges. Fine navigation and lane guidance will escort you all the way. Sep 15, 2022 Answer Hello, You can return the equipment at any time even after the fees are charged. Dont fall for it and stick to the agenda. UPS does not specialize in the pickup and delivery of large items like Spectrum equipment. For more information about returning Spectrum equipment, contact Spectrum Support at (800) 892-4357. Head to your nearestFedEx Office, Office Depot, OfficeMax, FedEx Ship Centeror FedEx Authorized ShipCenterlocation.. No. It may also be a great idea to select the human option to avoid being taken oversees and speaking to robots throughout. The fastest and easiest way to return your Spectrum equipment is to drop by your neighborhood Spectrum office or retail location and hand the equipment off in person. Theyll assist you accordingly. Apple TVs are returnable. You must first call 1800-531-5000 and request an Equipment Return Kit. Sign in or register to get started. Good morning and thank you for reaching out here at the Spectrum Community. It is ridiculous since I was still charged for the 50 . It is important to note that if you return the equipment late, you may be charged a late fee on top of the non-return fee. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Public Comment. -Tyleen This discussion has been closed. Radar is a radiolocation system that uses radio waves to determine the distance (), angle (), and radial velocity of objects relative to the site. I returned it through UPS since there wasn't a spectrum store in my area. First, contact your local Spectrum office to discuss your options and see if there is any way to modify the plan or services to meet your needs. The spectrum return equipment locations can help with all your needs. Some Spectrum store locations will direct you to the UPS store if they are unable to ship equipment from their location. All you need to do is to contact their customer service line (1-855-423-0918) and inform them that you would like to cancel your services. WowMovers professional moving team understands that you have a lot on your mind leading up to, during, and after your move. You can also ship your Spectrum equipment from home if you request a home return kit. The cost of returning the router varies by location. You may still need to have a Spectrum technician hook up your existing equipment once you move to a new house. This period does not include the time that it takes to ship your equipment once youve taken it to Spectrum or UPS. You can return your equipment to your nearby spectrum store. Well go through them one by one. These shipments include FedEx Ground, FedEx Express and FedEx Ground Economy. This table summarizes the ways in which you can and cant return your equipment: Do you want to know if Spectrum has established any special return policy during the pandemic? Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. In addition, I realized I was paying for my Spectrum services for no reason at all. You can return your Spectrum Equipment via UPS Return, FedEx Return, U.S Postal Service, Spectrum Store Drop Off, or even Equipment Pick-Up. If you are a Spectrum customer and you do not return their equipment, you could be subject to a few different charges and consequences. Once you have received confirmation for disconnection or downgrading, the next step is to return the equipment. Where can I Exchange my Spectrum Cable Box? If you want to go to another location, you'll need to pack your shipment before you arrive. Spectrum serves over 32 million users, and that means that they are responsible for a lot of equipment. If you are unsuccessful in returning the rented or leased equipment after you cancel or downgrade the subscription, you may be charged with an unrequited equipment fee. Your device must be returned within 14 days after purchase and in its original packaging/condition. Street View and high resolution satellite imagery allow you to create more engaging experiences with additional detail. Spectrum Store Locations in Columbus, Ohio Columbus, Ohio 4174 Worth Avenue (888) 406-7063 Columbus, Ohio 1314 Polaris Parkway (888) 406-7063 Columbus, Ohio 1376 North High Street (888) 406-7063 Columbus, Ohio 3638 W Dublin Granville Road (888) 406-7063 Save with Spectrum One Choose Internet speeds starting from 300 Mbps up to 1 Gbps. Finally, drop the package at your nearest Postal Service. Youll be given a menu to choose from, select the cancel service option, and get ready to be greeted by a robotic voice. Spectrum stores will let you return your equipment if there isnt a UPS store in the area. You can also bring your equipment to FedEx to return it to Spectrum. Return assistance: Spectrum can only do equipment pick-ups for canceled accounts if you have a documented disability. Visit our tracking page to track your package. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. All You Need To Know About the Jet Return Policy. We want to make your transition as simple as possible, so our staff has put together a checklist that you may use to figure out how to return your Spectrum equipment. They will help you figure out whether or not you need to return the equipment at all based on your service. Therefore to cushion yourself against this, ensure timely return of the equipment. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-leader-3','ezslot_16',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-leader-3','ezslot_17',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Equipment must be returned in the original shipping container, must include all original parts, and accessories in its original working condition, and must be accompanied by proof of purchase. Spectrum (charter communication) is a fast-growing television, internet, and voice company. Why We Love College Hunks Hauling Junk and Moving? Scale confidently, backed by our infrastructure. UPS Access Point. You will receive a notification from Spectrum when you cancel or downgrade the equipment. If you purchased any of these items, such as paying a one-time fee for a cable box, you are not required to return those. in Mobile Phones. Or give a traveler a detailed view of an unfamiliar train station. First, decide which of the following situations describes you best. How do you Send Equipment Back to Spectrum? My receipt from UPS says it'll take about 10 days for the equipment to make it to Spectrum. ), Spectrum Modem Blinking White and Blue? When we buy spectrum equipment, the process of installation is relatively easy. You'll need proof that the equipment was returned to you. However, Spectrum always recommends that you return your equipment through UPS when available. So I sat down and found out all the ways by which you could return everything so that itll be easier for you to do it on your own. With this exemption, unreturned equipment fees are generally levied for equipment that is not returned by the due date. Once you get through the phone tree you'll wait on hold 30 minutes to an hour. Spectrum can send a technician to pick up your equipment and return it for you under some circumstances. If you sign up for DoNotPay, we will take the trouble out of returning any product! For more information, visit Data Security Page, FedEx Office or other participating FedEx location, FedEx Office, Office Depot, OfficeMax, FedEx Ship Centeror FedEx Authorized ShipCenter, FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. Remove any old shipping labels and ensure the box is properly sealed. The refund will come via Spectrum, and you cannot return the TV directly to Apple. When signing up for a service, choose not to own a cable box. Google Maps is a web mapping service developed by Google. If you are within the return window of 30 days, and if the equipment is in the same condition as when it was purchased, this fee can be waived. The router can be mailed back to us through any local UPS store. Temporary. Dont think theyll just add a couple of bucks. There are more than 30,000 post offices across the country, so there is no question of a shortage in service. You can return Spectrum phones and Apple TVs to a UPS store within 14 days of the purchase. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? Traffic information, even helping you choose the most desirable lanes the store will package and ship back. A service, rentals, sales and repairs was paying for my Spectrum for... Even helping you choose the most desirable lanes and stick to the top Printing labels... 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