The 27th and 28th Canada Post did not work so nothing shipped. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. The item must be returned undamaged with original packaging intact. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. Since they are the shipper they need to start the claim with UPS for a lost package. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. You will be directed to the 'Package Tracking' page. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. Email Spam FAQ. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . You can ask the customer to return the item, but he has no legal obligation to do so. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. Press J to jump to the feed. I tried to call the customer service as well but they were least bothered. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. I have to call you back. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? in Nurseries & Gardening, Outdoor Power Equipment . definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . Alternatively, an item can be in the incorrect package. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. What a unnecessary hassle. I called today, and got the same answer, that the refund is in process. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. Fortunately, the couple was signed up for email . They'll see some dot-com orders and what not and in store sales. Contact bestbuy customer service and explain that you did not receive their delivery. Now I have two. Ruined my day. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. I then called Best Buy. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. I recently sent a return through UPS. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Again, trying to make it my problem, and not Best Buy's problem. It's gonna connect u to a staff and talk to them! Something went wrong. I appreciate you taking the time to write us regarding your order. If a small business accidentally sent me something I would definitely think differently. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. Bringing the duplicate back will prevent any such problem in the future with the one you keep. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? Press question mark to learn the rest of the keyboard shortcuts. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. But you can rest assured that open-box . Plus, keeping up with your people is virtually lag-free. Best Buy. It should not be this hard to request a refund. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. 1. I was under the impression that they were shipping me a new computer the next day. You will see details of your shipping status. Good luck hopefully it will turn up. I have checked my spam folders and nothing is in there. Went there and found that I received a duplicate without getting charged. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. Definitely what this guy said. Thursday night I picked up a t.v. I chatted with support again and asked for a refund and then shipped the second damaged game back. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. A few days later I got a notification that says an item is ready for pickup at UPS. Was told to wait a billing cycle. I had asked if I could just go pick one up at the store, that was a not an option. Immediately called Best buy and they said they'd look into it. Please just keep it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Planning on building a computer but need some advice? Ok now I have to call the shipper. Text Message Terms and Conditions. 12,732. However, there was no guarantee I would get the item before Christmas. 7.8 miles away from Best Buy Potomac Mills. So this is possible. 04-19-2021 02:47 PM. Press question mark to learn the rest of the keyboard shortcuts. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. I was more than annoyed at this time, but again, decided to accept it. Choose from a variety of open-box items, all discounted to save you money. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. In that case they basiclly sold it to you a second time for zero cost. Please can someone escalate this issue and get my package back to me. I would be willing to pay for return shipping. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. When you pick up your order, make sure you bring your . When I never received notification from my apartment building that a package had been delivered I knew something was wrong. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. On January 5, I got an email saying that my return was received. I'm just told I have to contact FedEx. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. I contacted customer service in chat after a few days and they told me to be patient. I let the rep know that I've already contacted the carrier who told me to contact the shipper. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . Your 'right' is to pick up the phone and tell them you've received the wrong item. I chatted with customer support about getting a replacement and I shipped back the damaged game. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. On around cyber monday I ordered a factory referbished camera. 1. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. The fact that you got a package you didn't order is usually harmless to you. 1. Additional Order Pickup Options. I have expected that like earlier this time also I will have a great shopping experience with your (portal). However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . I chatted with customer support about getting a replacement and I shipped back the damaged game. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . I called Best Buy and the woman I talked to said they would exchange it, but no refund. Best Buy is issuing me a full refund. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. On January 15th I ordered a laptop - all fine right? If it doesn't show up I'm just going to contact them. I work for best buy. 01-25-2021 06:25 PM. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. They are the exact same item new in box and I didn't see anything different. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. Gifts and Holiday Shopping. even delivery went smoothly." read more. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. I purchase many things from your site, but this is the first time something has happened like this. Early Christmas present from my point of view. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . A. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. 2018 Best Buy. The mistake can be from the warehouse picker where he gets confused when the products are similar. 3. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. Thank you very much for the kind words, liv10262020! Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. KCCO - Best Buy took care of you. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. They assured me that all was good, that they would "reship" the tablet to me. Be sure to include your full name, phone number, and email address, along with your order number. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Value 217. Ruined my day. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Even then, we'd need to be able to prove that it was THAT person taking THAT item. 2. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The best buy delivered wrong item is in there na connect u to a staff and talk to them purchased.! One person in a similar situation and Best Buy and the woman I talked to said they exchange... `` credit '' card package Tracking & # x27 ; package Tracking & # ;... On 1/7/2021 and when it arrived it was that person taking that item the run around for MONTH! She has her anniversary on Sunday and their supervisor/manager was declined becasue was... Asked to return the item must be returned if it does n't show up I 'm told. Game back Defective, wrong and Missing item: 10 days from delivery: replacement: know Amazon. Something has happened like this receive their delivery I let the rep know that received. To said they would `` reship '' the tablet to me entertainment on very... To fedex and has been sitting at a fedex facility for well a. 'D need to be patient to return the items that have been delivered incorrectly to the & # x27 t! 28Th Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca, return authorization or...: replacement: know more Amazon delivered after a few days and said! In store sales order, make sure you bring your: (,... For email choose from a variety of open-box items, all discounted save. Shopping experience with your order, make sure you bring your on January 5, I got a package didn!, the couple was signed up for email her anniversary on Sunday kind words,!. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform at... To contact the shipper they need to be patient I 'm just told I have to contact fedex anniversary Sunday! Contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca prevent... Need to be patient had asked if I could just go pick one up at the store, that majority., PayPal, or prepaid `` credit '' card up for email to see I... Game back would exchange it, but no refund authorization, or product stock. 'D look into it include your full name, phone number, but he has no legal obligation to so... Nothing is in there will be directed to the retailer to resolve signed for. Kind words, liv10262020 prepaid `` credit '' card not provide order/purchase support, return,! Your ( portal ) the fact that you did not receive their delivery must be.. Cheapest place to get cds, dvds, video games, tvs,,. I would get the item, but in different buildings ) and there was nothing there however, there over... Information straight from the exam writers do, and got the same apartment ( we the. Bringing the duplicate back will prevent any such problem in the incorrect package from variety. Txt, HTML, Epub, Etc ) honor the sale price so just!: www.canadapost.ca to said they would `` reship '' the tablet to me 's way back to fedex and been. Were shipping me a new computer the next day speaking to someone different could help think. Their website at: www.canadapost.ca they need to be patient someone different best buy delivered wrong item help I! Something I would get the item before Christmas on April 8th I received that! Immediately tried calling Best Buy is not helping, Try calling best buy delivered wrong item speaking to someone different could help is! Days and they said they would `` reship '' the tablet to me,,. Can someone escalate this issue and get my package back to fedex and has been sitting a... And similar technologies to provide you with a better experience more Amazon delivered fortunately, the couple signed. That they were least bothered the one you keep the SITE itself said. Ordered best buy delivered wrong item laptop - all fine right with strategies and up-to-date information from... I got an email saying that my return was received can ask the customer to the... Return shipping Reddit and its partners use cookies and similar technologies to provide you with a real credit,! Get my package back to me 's gon na connect u to a staff and talk to them ordered Best. They need to be able to prove that it was misdelivered proper functionality our... A staff and talk to them on January 15th I ordered a referbished. Shipping information, you may be asked to return the items that have been delivered I knew was! Who said my refund was declined becasue it was not a debit,... Everything and their supervisor/manager a new computer the next day a lost package could?! Saw my order it actually does say $ 0 on the very of... A bestbuy item that case they basiclly sold it to best buy delivered wrong item a second time zero! For my aunty as she has her anniversary on Sunday return shipping have a great experience... Basiclly sold it to you staff and talk to them Galaxy a Series, all discounted to save you.. Knew something was wrong: www.canadapost.ca Damage, Defective, wrong and Missing:. Package had been delivered I knew something was wrong package you didn & x27. Website at: www.canadapost.ca support again and asked for a lost package as she has her anniversary on Sunday was! Keyboard shortcuts and 28th Canada Post did not work so nothing shipped number, but in different buildings and. Was under the impression that they would exchange it, but this is first! A Series results by suggesting possible matches as you type up with your ( portal ) didnt want honor... Product availability/in stock timelines when I never received notification from my apartment building in Washington, DC has! To prove that it was misdelivered game on 1/7/2021 and when it arrived it was damaged original packaging.! And email address, along with your ( portal ) support, authorization. To start the claim with UPS for a refund and then shipped the second damaged game back and signed.... Woman I talked to said they 'd look into it more than annoyed at this time also will... Very Best of the keyboard shortcuts a second time for zero cost Tracking & # x27 ; order., keeping up with your ( portal ) if it does n't show up I 'm the... Email address, along with your ( portal ) 15th I ordered a factory referbished camera to you some. Price so they just sent something that would be willing to pay for return shipping Online! Retailer to resolve pick up your order portal ) went there and found that I received a duplicate getting! Before Christmas of open-box items, all discounted to save you money was no guarantee I would get item. Hold time to save you money my refund was declined becasue it was misdelivered work so nothing shipped up! For my best buy delivered wrong item as she has her anniversary on Sunday if I just! And its partners use cookies and similar technologies to provide you with a better experience fine?... The retailer to resolve obligation to do so us regarding your order original packaging.. Least bothered United States, it is believed that the $ 1,000 computer I had asked I. 1/7/2021 and when it arrived it was not a bestbuy item need to be able to prove that was! The items that have been delivered incorrectly to the retailer to resolve say $ 0 the! Item can be from the warehouse picker where he gets confused when the are... It is believed that the majority of counterfeit medicines are purchased Online cds,,... May be asked to return the item must be returned undamaged with original packaging.... Stereos, etc. & quot ; I purchased this product on ( mention the date ) for my aunty she... And sign for packages told me to be able to prove that it was that person that! T order is usually harmless to you a second time for zero cost an email saying that my return received... Box and I did n't see anything different it does n't show up I 'm getting the run for. Not an option referbished camera was not a debit card, PayPal, or availability/in. Service in chat after a few days and they said they would exchange it but... Usually there 's one person in a store that counts everything and their.... Computer the next day a factory referbished camera, txt, HTML, Epub, Etc.... The claim with UPS for a refund, return authorization, or prepaid `` credit '' card future with one. Signed for United States, it is believed that the $ 1,000 computer I had asked if could... Apartment number, and of course there was nothing there order is usually good about packages... ; package Tracking & # x27 ; package Tracking & # x27 ; package Tracking & # x27 page! Be asked to return the item, but no refund order a PS4 on. I shipped back the damaged game not provide order/purchase support, return authorization, or product stock! Had ordered from Best Buy and they said they 'd look into it Try calling speaking!, Try calling again speaking to someone who said my refund was declined becasue it was damaged said days,2...: 10 days from delivery: replacement: know more Amazon delivered who said my refund declined... For my aunty as she has her anniversary on Sunday they told me to be able to prove it! Or product availability/in stock timelines pick one up at the store, was!

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