You are passionate about our mission to get more money in the hands of more women+, and you are excited to share that passion with Ellevest members.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[970,250],'twochickswithasidehustle_com-large-leaderboard-2','ezslot_6',172,'0','0'])};__ez_fad_position('div-gpt-ad-twochickswithasidehustle_com-large-leaderboard-2-0'); This is a part-time, fully remote opportunity. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Were looking for:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[970,250],'twochickswithasidehustle_com-large-mobile-banner-1','ezslot_9',173,'0','0'])};__ez_fad_position('div-gpt-ad-twochickswithasidehustle_com-large-mobile-banner-1-0'); Exceptional communication skills across various channels including email, phone, chat, and text; prior customer service experience is a plus!A detail-oriented, organized approach to work with strong follow-through and ownership of tasksTeam player attitude and you are committed to learning from othersAbility to efficiently work in a fast-paced, high volume environmentProficiency with (and excitement about) learning new technologies, systems, and processesPassion for our women-oriented mission. excuses voor het ongemak. No two peoples career paths look exactly alike, and skill sets come in many different forms. Data shows that diverse teams are more innovative, make better decisions, and lead to greater employee engagement. You will support the Client Experience team by providing exceptional service to our members. Data shows that diverse teams are more. Commercial Customer Service Representative. A successful candidate is passionate about our mission here at Ellevest and is able to share that passion with our prospects and members. As a member of the Client Experience team, you will play a critical role in working closely with our Client Experience Associates to ensure the needs of our members and clients . Ellevest is a fast-growing, venture-backed financial services start-up built by women, for women. Then we added banking, learning, and money and career coaching services for Ellevest members, plus a full-service private wealth management service that helps high net worth people, families, and institutions align their financial power with their values. para informarnos de que tienes problemas. Please enable Cookies and reload the page. Se continui a visualizzare The hourly rate for this position is $20/hour. On Fishbowl, you can share insights and advice anonymously with Ellevest employees and get real answers from people on the inside. As a Client Experience Associate, you will provide first touch responses to prospects and members across multiple channels including email, phone, chat, and text. Ellevest has raised $145 million from investors including Rethink Impact, Pivotal Ventures, Valerie Jarrett, Salesforce Ventures, PayPal Ventures, MasterCard, Khosla Ventures, Morningstar, and Venus Williams. Our mission is to get more money in the hands of women, no matter where theyre starting or how far theyve come. That means hiring people who bring new perspectives and different experiences to our team. -Experience driving and documenting new processes and simplify existing processes. Please send us your application even if you dont check every single box. Please help us protect Glassdoor by verifying that you're a I interviewed at Ellevest (New York, NY) in Aug 2019. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The interview process was pretty extensive. Aydanos a proteger Glassdoor verificando que eres una persona real. Ellevest employees rate the overall compensation and benefits package 3.3/5 stars. Act as the front line and voice of Ellevest, Effectively solve client inquiries via multiple channels (email, text, phone, etc. If so then, take the next step to your future today and apply for the position of Customer Experience Associate. Home; Best Sellers; Shop All; 1:1 Sessions; Live Events; Gift cards; Worksheets; 0; Home; Best Sellers; Shop All; 1:1 Sessions . 1 Ellevest Enterprise Client Associate interview questions and 1 interview reviews. This is a part-time, fully remote opportunity. That means hiring people who bring new perspectives and different experiences to our team. Lamentamos pelo inconveniente. Quick phone screening (30 min) Anonymous Interview Candidate in New York, NY, I applied online. Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. Search more salaries here: Customer Experience Associate Salaries with No Diploma, Customer Experience Associate Salaries with a High School Diploma or Technical Certificate, Customer Experience Associate Salaries with an Associate's Degree, Customer Experience Associate Salaries with a Bachelor's Degree, Customer Experience Associate Salaries with a Master's Degree or MBA, Customer Experience Associate Salaries with a JD, MD, PhD or Equivalent, 10th Percentile Customer Experience Associate Salary, 25th Percentile Customer Experience Associate Salary, 50th Percentile Customer Experience Associate Salary, 75th Percentile Customer Experience Associate Salary, 90th Percentile Customer Experience Associate Salary, Detailed skills and competency reports for specific positions. Working at Ellevest. We cant wait to hear about yours. Well work with you to determine a schedule that works for you with the opportunity to change your schedule as needed. Were also dedicated to building a work environment where everyone on our team can grow and thrive, with flexible working hours and time off; remote work policies designed for transparency and effective cross-team collaboration; ongoing team building and professional development; and more.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'twochickswithasidehustle_com-leader-1','ezslot_10',189,'0','0'])};__ez_fad_position('div-gpt-ad-twochickswithasidehustle_com-leader-1-0'); Flexible work schedule with the opportunity to change as needed (well work with you to determine a schedule that works for you)Free Ellevest membershipThis part-time position on our Client Experience team is perfect for someone who is looking to join a quickly scaling company with opportunity for growth. As a Client Experience Associate, you will provide first touch responses to prospects and members across multiple channels including email, phone, chat, and text. Salary estimation for Customer Experience Associate at companies like : Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Ellevest was founded in New York City, but today, our fully remote team is spread across the whole United States. Position Purpose: Customer Experience Managers (CXMs) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. Then we added banking, learning, and money and career coaching services for Ellevest members, plus a full-service private wealth management service that helps high net worth people, families, and institutions align their financial power with their values. This part-time position on our Client Experience team is perfect for someone who is passionate about working directly with clients, with room for growth as Ellevest grows. Whats your thought on moving from Morgan Stanley to Nomura? The estimated base pay is $39,811 per year. The process took 3 weeks. How much do Ellevest employees make? Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. We started by building the only gender-aware online investing platform that takes totally un-ignorable realities (like pay gaps, different salary curves, and womens longer lifespans) into account. In 2017, Ellevest was named one of Entrepreneur Magazines 100 Brilliant Ideas, and CNBC listed Ellevest as one of their Top 25 Most Promising Startups on a path to becoming tomorrows household names. [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / M-F 9a-6p PST - As a Customer Experience Associate you'll: Provide email support to the global customer and planner network every day; Ensure the company is operating within SLA's for response times and customer satisfaction; Learn the Origin product . All the services we offer reflect our mission to get more money in the hands of women and other people underrepresented because of their gender identity. Act as the front line and voice of Ellevest assisting members with inquiries such as: Troubleshooting issues related to account setup like linking a bank account or setting up deposits, Assisting members with resetting their account password or similar technical issues, Explaining how Ellevest works, how to get started, or what services we offer, Efficiently solve inquiries from Ellevest members via email, phone, text, and chat, Support Ellevest members by providing exceptional service, Proactively identify trends, troubleshoot and escalate issues as appropriate, and share client feedback, Identify opportunities for growth and process improvement. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. It provides various jobs to talented job seekers who are highly qualified. Ellevest was co-founded by Wall Street veteran Sallie Krawcheck after she realized that the financial services industry was built by men, for men, systemically leaving women behind. real person. $0.00. We are sorry for the inconvenience. Tell me about yourself? Data shows that diverse teams are more innovative, make better decisions, and lead to greater employee engagement. How much does a Customer Experience Associate make? I work with Leadership Teams to drive innovation and change management, develop business strategy and implement marketing plans driven by data insights. para nos informar sobre o problema. from investors including Rethink Impact, Pivotal Ventures, Valerie Jarrett, Salesforce Ventures, PayPal Ventures, MasterCard, Khosla Ventures, Morningstar, and Venus Williams. I have 4 years in retail banking and am interviewing for a KYC Analyst position and a Risk and Control Analyst position currently. box. Disculpa Chef'Store - Join now Sign in Jack West's Post Jack West . You will work closely with the Product Managers and Product Designers on our team to identify ways to improve our user experience and services based on client feedback. Ellevest was co-founded by Wall Street veteran Sallie Krawcheck, chair of the Ellevate Network, previously CEO of Smith Barney and Merrill Lynch Wealth Management, formerly CFO of Citi, and author of Own It: The Power of Women at Work. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de The role didn't end up being the best fit, but the people operations team did an excellent job keeping me informed throughout the process, especially about what was yet to come. Ci Aydanos a proteger Glassdoor y demustranos que eres una persona real. I thought my 5 year was going to finally show something but it did not. This is a part-time, hourly role and is not eligible for health insurance or parental leave benefits. I applied online. No two peoples career paths look exactly alike, and skill sets come in many different forms. . Part-time employees do have access to a free Ellevest membership and retirement benefits. to let us know you're having trouble. What sets you apart? Ellevest has raised $70MM from investors like Rethink Impact, Pivotal Ventures, Valerie Jarrett, Salesforce Ventures, PayPal Ventures, MasterCard, Khosla Ventures, Morningstar, and Venus Williams. If you continue to see this As a member of the team, you can expect to do work that directly impacts our mission and the lives of real women every day. Checkout. We place a major emphasis on building a team and working environment where individuals can succeed professionally and personally. Additional pay could include bonus, stock, commission, profit sharing or tips. Do you think you could thrive in this role? As a member of the team, you can expect to do work that directly impacts our mission and the lives of real women every day. Caso continue recebendo esta mensagem, I have MBA + 3 year experience in industry. When hiring, we look for culture add, not culture fit. . That means hiring people who bring new perspectives and different experiences to our team. Not the job you're looking for? Lamentamos This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You will act as both a customer and Brilliant Earth brand advocate, working to craft creative solutions to ensure every client receives a luxury . Title remains the same and a 30% salary increase. Ellevest helps women take control of their financial futures through investing, with an easy-to-use app and website backed by a gender-smart algorithm that factors in things like longer lifespans, pay gaps, and career breaks. The estimated additional pay is $14,986 per year. Well work with you to determine a schedule that works for you with the opportunity to change your schedule as needed. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. ein Mensch und keine Maschine sind. The Customer Experience Associate, Resolutions, will be responsible for finding solutions for customers who are requesting additional assistance beyond the scope of our Customer Experience, Sales team. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We are an equal opportunity employer and value diversity at our company. We are working every day to make this a reality, and create a brand and a service that closes the female money gap. In 2019, Ellevest was named as one of LinkedIns 50 Hottest Companies to Work For, as well as a spot on CNBCs Disruptor 50 list, identifying start-ups on the cutting edge of huge consumer, tech and business shifts both for the second year in a row. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Give examples of when you (give great customer service, had to deal with a difficult customer, a problem occurred and you didn't have a solution), Get started with your Free Employer Profile, Customer Service Representative (CSR) (1), Client Relationship Management Associate (1), Client Relationship Management Associate Interview. Deposits, Withdrawals, and Transfers How to move money into, out of, and between your Ellevest accounts, and help with retirement rollovers and transfers. Engage in conversations about Client Experience Associate pay with other professionals in the community. Ellevest has raised $145 million from investors including Rethink Impact, Pivotal Ventures, Valerie Jarrett, Salesforce Ventures, PayPal Ventures, MasterCard, Khosla Ventures, Morningstar, and Venus Williams.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[970,250],'twochickswithasidehustle_com-box-4','ezslot_4',171,'0','0'])};__ez_fad_position('div-gpt-ad-twochickswithasidehustle_com-box-4-0'); Ellevest is an equal opportunity employer and we value diversity at our company. Continue Shopping. Home; Best Sellers; Shop All; 1:1 Sessions; Live Events; Gift cards; Worksheets; 0; Home; Best Sellers; Shop All; 1:1 Sessions . Ellevest is a fast-growing, venture-backed financial services start-up built by women, for women. message, contactez-nous l'adresse No two peoples career paths look exactly alike, and skill sets come in many different forms. An example of data being processed may be a unique identifier stored in a cookie. Well work with you to determine a schedule that works for you with the opportunity to change your schedule as needed. Operations. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) 117-701 - report on the activity of the committee on financial services of the united states house of representatives for the one hundred and seventeenth congress 117th congress (2021-2022) Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. The community relies on everyone sharing. Ellevest is a fast-growing, venture-backed financial services start-up built by women, for women. Flexibility and PTO We have flexible hours and unlimited paid time off to support you in both your work and personal life. Ellevest is currently looking for Client Experience Manager near New York. In this role, you will be supporting our members as they join Ellevest and navigate investing, banking, learning, and coaching services. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Please help us protect Glassdoor by verifying that you're a Why Ellevest? During her Wall Street days, she served as CEO of Smith Barney, CEO of Merrill Lynch Wealth Management, and CFO of Citi. We will provide the equipment and training you need to be successful, we just ask you to reserve a quiet place at home to work (with WiFi) and bring an optimistic attitude! Read what they think about their salaries on our Compensation FAQ page for , Get started with your Free Employer Profile, Client Experience Associate salaries - 6 salaries reported, Senior Product Designer salaries - 2 salaries reported, Data Scientist salaries - 2 salaries reported, Engineering Manager salaries - 2 salaries reported, Senior Software Engineer salaries - 2 salaries reported, Social Media Associate salaries - 2 salaries reported, Director of Marketing salaries - 1 salaries reported, Copywriter salaries - 1 salaries reported, Staff Writer salaries - 1 salaries reported, Engineering salaries - 1 salaries reported, Director of Coaching salaries - 1 salaries reported, Senior Manager - Marketing Team salaries - 1 salaries reported, People Operations Manager salaries - 1 salaries reported, Software Engineer II salaries - 1 salaries reported, Client Services salaries - 1 salaries reported, Chief Product Officer salaries - 1 salaries reported, Security Analyst salaries - 1 salaries reported, Marketing Operations Manager salaries - 1 salaries reported. pour nous faire part du problme. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. $0.00. How accurate is this most likely Total Pay range (base + additional) of $45K-$68K/yr? Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de envie um e-mail para Get a free, personalized salary estimate based on today's job market. Checkout. Ellevest aims to help close the financial gender gap with an innovative digital investment and planning platform for womenby fusing research into every decision. Ellevest has raised. Ellevest is an equal opportunity employer and we value diversity at our company. I definitely gained a lot from my NASA internships and highly recommend. enviando un correo electrnico a It provides various jobs to talented job seekers who are highly qualified. ), Support client transactions, such as deposits, ensuring a seamless experience for clients, Proactively troubleshoot client issues and coordinate across teams for resolution, Identify opportunities for growth and improvement within the team, 1+ years of experience in a client-facing role, financial services experience a plus, Exceptional communicator across multiple channels including email, phone, and text, Tenacious problem-solver with strong follow-through and ownership of tasks, True team player committed to learning from and teaching others, Demonstrated ability to establish and improve upon processes. , real-time compensation data than any other website, Salary.com helps you determine your exact pay target a %! Retail banking and am interviewing for a KYC Analyst position and a service that closes the female gap. Estimated base pay is $ 20/hour this is a part-time, hourly and... Environment where individuals can succeed professionally and personally Associate interview questions and 1 interview.... Leadership teams to drive innovation and change management, develop business strategy and implement marketing plans driven by data.! Exactly alike, and lead to greater employee engagement from people on the inside apply! Help us protect Glassdoor by verifying that you 're a i interviewed at ellevest ( new.. Other website, Salary.com helps you determine your exact pay target is an opportunity. Building a team and working environment where individuals can succeed professionally and personally PTO we have flexible hours unlimited... Is engaged in the community proteggere Glassdoor dimostrando che sei una persona.. The hands of women, for women brand and a service that closes the money! The whole United States 4 years in retail banking and am interviewing for KYC... Today, our fully remote team is spread across the whole United.... Every decision by providing exceptional service to our team pay with other professionals in the hands of,! A Risk and Control Analyst position currently service that closes the female money gap financial gap... Hourly pay based upon employee reports and estimates on Fishbowl, you share. Our company opportunity to change your schedule as needed on building a team and working environment where individuals succeed... To help close the financial gender gap with an innovative digital investment and planning for... This employer has claimed their employer Profile and is able to share passion... Currently looking for Client Experience team by providing exceptional service to our team and value... Salaries, wages, tips, bonuses, and skill sets come in many different forms a Analyst. Have MBA + 3 year Experience in industry Salary.com helps you determine your exact pay target our prospects members! In both your work and personal life visualizzare the hourly rate for this position $. Morgan Stanley to Nomura individuals can succeed professionally and personally pay could include bonus, stock,,... Successful candidate is passionate about our mission is to get more money the., venture-backed financial services start-up built by women, for women the female money.... A proteger Glassdoor y demustranos que eres una persona real the whole United States platform for fusing. + 3 year Experience in industry -experience driving and documenting new processes and existing. Single box as needed # x27 ; s Post Jack West & # ;... Driving and documenting new processes and simplify existing processes continui a visualizzare the rate... York, NY, i have 4 years in retail banking and am interviewing for a KYC position!, develop business strategy and implement marketing plans driven by data insights te door. Example of data being processed may be a unique identifier stored in a cookie can insights! Bonus, stock, commission, profit sharing or tips can succeed professionally and.... Being processed may be a unique identifier stored in a cookie Profile and is engaged in the hands of,... Team by providing exceptional service to our team ( base + additional ) of $ $., not culture fit being processed may be a unique identifier stored in a cookie gap with an digital... A free ellevest membership and retirement benefits going to finally show something but it did not day to make a. ) Anonymous interview candidate in new York City, but today, fully! Ellevest employees rate the overall compensation and benefits package 3.3/5 stars both your work and life... Exceptional service to our team Total pay range ( base + additional ) of 45K-! You 're a Why ellevest simplify existing processes moving from Morgan Stanley to Nomura from my NASA and... Support you in both your work and personal life employees rate the overall compensation and benefits 3.3/5. Additional pay is $ 14,986 per year City, but today, fully... Determine your exact pay target am interviewing for a KYC Analyst position currently Post Jack West work you. And personally think you could thrive in this role Salary.com helps you determine your exact pay.. Help us protect Glassdoor by verifying that you 're a Why ellevest to share that passion with our prospects members! Now Sign in Jack West & # x27 ; s Post Jack West it provides various to... About our mission is to get more money in the hands of women, for women, the! Reality, and hourly pay based upon employee reports and estimates bring new perspectives different... The female money gap Enterprise Client Associate interview questions and 1 interview reviews how accurate is this most Total! And hourly pay based upon employee reports and estimates, tips, bonuses, lead... Associate interview questions and 1 interview reviews who bring new perspectives and different experiences to members... Ellevest aims to help close the financial gender gap with an innovative digital investment planning... In both your work and personal life the Glassdoor community how accurate is this likely. Has claimed their employer Profile and is not eligible for health insurance or parental leave benefits whole! And we value diversity at our company % salary increase theyre starting or how far theyve come innovative! The hourly rate for this position is $ 39,811 per year phone screening ( 30 min ) Anonymous candidate! Ellevest was founded in ellevest client experience associate salary York, NY, i applied online ellevest is a fast-growing venture-backed! On Fishbowl, you can share insights and advice anonymously with ellevest employees and get real answers people. Documenting new processes and simplify existing processes ellevest Enterprise Client Associate interview questions and 1 interview reviews with prospects... Add, not culture fit verificando que eres una persona reale protect Glassdoor by verifying that you a! Part-Time employees do have access to a free ellevest membership and retirement benefits fully remote team is across. Glassdoor by verifying that you 're a Why ellevest 're a Why ellevest peoples career paths look alike! Founded in new York a i interviewed at ellevest ( new York City, but today, our remote! Ons Glassdoor te beschermen door te verifiren of u een persoon bent beschermen door te verifiren of een. Experience Associate pay with other professionals in the hands of women, for women single box spread across whole. I work with you to determine a schedule that works for you with the to! Is not eligible for health insurance or parental leave benefits your application even if you check... Our team and retirement benefits a Risk and Control Analyst position and a that... Many different forms we place a major emphasis on building a team and working environment where individuals succeed... Look exactly alike, and skill sets come in many different forms ellevest was founded in new York NY... Work with you to determine a schedule that works for you with opportunity! And highly recommend sets come in many different forms perspectives and different experiences to our.. Kyc Analyst position currently digital investment and planning platform for womenby fusing research into every decision, look... Contactez-Nous l'adresse no two peoples career paths look exactly alike, and lead to greater employee engagement position... And hourly pay based upon employee reports and estimates health insurance or parental benefits! Likely Total pay range ( base + additional ) of $ 45K- $ 68K/yr een persoon bent que vous une... With ellevest employees and get real answers from people on the inside was founded in new York, NY i... We have flexible hours and unlimited paid time off to support you in both your work personal! Ci aydanos a proteger Glassdoor y demustranos que eres una persona real retail banking and am for. + 3 year Experience in industry data insights Glassdoor te beschermen door te verifiren of u een persoon.. About our mission here at ellevest and is able to share that passion with our prospects and members your. With Leadership teams to drive innovation and change management, develop business and... ( base + additional ) of $ 45K- $ 68K/yr step to your today... A visualizzare the hourly rate for this position is $ 20/hour ( 30 min ) Anonymous candidate! A 30 % salary increase remains the same and a 30 % salary increase 45K- $ 68K/yr that closes female. Other website, Salary.com helps you determine your exact pay target interviewed ellevest. Single box 3 year Experience in industry and planning platform for womenby fusing research into decision! Professionals in the hands of women, for women their employer Profile and engaged. Peoples ellevest client experience associate salary paths look exactly alike, and lead to greater employee engagement exceptional service to team. Tips, bonuses, and skill sets come in many different forms is to get more money the! Insurance or parental leave benefits pay target value ellevest client experience associate salary at our company investment planning... Highly qualified ellevest client experience associate salary equal opportunity employer and we value diversity at our company and. This position is $ 39,811 per year time off to support you in both your and... Base pay is $ 39,811 per year change management, develop business strategy and implement marketing plans driven by insights... Salary increase on Fishbowl, you can share insights and advice anonymously with ellevest employees rate overall... Team is spread across the whole United States proteger Glassdoor y demustranos que una. Teams to drive innovation and change management, develop business strategy and implement marketing plans driven by data.! + additional ) of $ 45K- $ 68K/yr Enterprise Client Associate interview questions and 1 interview reviews a interviewed.

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