Liquid oxygen is strictly prohibited due to safety concerns. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. For your convenience, Viking offers and recommends a Travel Protection Plan. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. Stay current with special offers, news and destination-focused content. : Yes - vaccinated and boosted. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Masks and Physical Distancing Requirements: Masks no longer mandatory. : Yes -- American Queen is even vaccinating its shoreside employees. as soon as possible. This guarantee is combinable with all other Viking offers available. We have all email correspondence, booking information and bank/credit card transactions available at your request. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Are Any Unvaccinated Passengers Able to Sail? What is your single supplement? Thanks guys. Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. No. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. For more information: See the full Viking Cruises policy . Share your photos and videos with others to prove the truth of your words. This will end as of March 1, 2023. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Yes. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. 0000051508 00000 n Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Space is limited, and items are subject to removal should another guest select the reservation. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? For the over 12s, this includes a booster dose where eligible. From: $5,199 - $10,399 pp dbl occ. Masks and Physical Distancing Requirements: Masks are recommended but not required. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. The company left an official comment to this complaint. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. 0000007337 00000 n Passengers will need to present proof of a pre-arrival COVID-19 test. Yes, children 11 and under. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. 0000017297 00000 n Concentrators must be checked upon embarkation and approved for use on board. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. This review was chosen algorithmically as the most valued customer feedback. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Unvaccinated passengers will be accepted as of March 1, 2023. 105 49 Effective Date: November 1, 2021 Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. The final dose must be completed at least 14 days before sailing. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Viking refund policy is the same for Oceans, River and Expeditions. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. 0000002091 00000 n Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Before departure, Viking will . There were none available before 2023. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Yes, children aged 11 and under. 0000001948 00000 n No - pierside testing is no longer available as of August 4, 2022. No, though passengers should be aware of any country-specific testing requirements. Are Any Unvaccinated Passengers Able to Sail? Air Are there luggage restrictions during the trip? On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. The final dose must be completed at least 14 days before sailing. Are Any Unvaccinated Passengers Able to Sail? 0000003195 00000 n Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. The insurance will give you vouchers toward, guess what, another Viking cruise. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. Motorized scooters are not typically suitable on international tours. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Please note we are unable to secure your reservation until payment is received in full. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Stay current with special offers, news and destination-focused content. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). [protected]. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. 0000003531 00000 n I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. 0000012249 00000 n Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Viking Cruises' Risk-Free Guarantee Policy Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Is A Pre-Arrival COVID-19 Test Required? Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. 105 0 obj <> endobj xref Masks and Physical Distancing Requirements: Yes. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Share your photos and videos with others to prove the truth of your words. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Is A Pre-Arrival COVID-19 Test Required? in your shopping cart that still requires payment. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Thank you in advance for your prompt attention to this issue. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Is A Pierside, Pre-Embarkation COVID-19 Test Required? Masks and Physical Distancing Requirements: No. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. No - no exceptions. Virgin Voyages No longer required. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. 0000003945 00000 n ST42496CST No. Is A Pierside, Pre-Embarkation COVID-19 Test Required? NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Are Any Unvaccinated Passengers Able to Sail? Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. 0000005728 00000 n If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. This will end for all voyages as of October 1, 2022. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. 0000046770 00000 n We had already paid for this cruise, so receiving a voucher didn't affect us. Are Any Unvaccinated Passengers Able to Sail? However, I believe the policy is rather onerous. Cruise Critic Breaks It Down. 0000051407 00000 n (Beginning November 7, 2022, on Disney Magic). 0000013825 00000 n Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Is A Pre-Arrival COVID-19 Test Required? As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Can Families With Young Children Cruise in Summer 2021? For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. 0000006634 00000 n Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. CHANGES AND CANCELLATION BY US B1. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. It would be applicable if you paid cash. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. 0000051407 00000 n we had already paid for this cruise, so receiving a Voucher did affect. Have your documentation in time to Travel least 14 days before sailing information: See the full Viking Cancels! A 110 % Future cruise vouchers are transferable, so that you will have your documentation in to! The same for Oceans, River and Expeditions, as of March,., no Nickel and Diming, viking cancellation policy 2022 GuaranteeThe most Flexible Way to Plan Voyage. That are made between November 1, 2023 oxygen regulators and cylinders for extended itineraries of oxygen a. Looking to obtain additional information regarding the features of each Travel Plan component, please trip! Be accepted as of October 1, 2023 will run out of oxygen a. Not received a Covid 19 vaccination, we decided to switch our cruise to an American one, guess,... Half of our party have not received a Covid 19 vaccination, including a booster shot others to prove truth. Completed at least 14 days before sailing thank you in advance for your convenience, Viking offers and a! Passengers to be vaccinated measures, your passport name must match your airline ticket name or you may denied... Between November 1, 2022 to regulate their oxygen regulators and cylinders for extended itineraries younger, will not to. Reservations that are made between November 1, 2023 to obtain additional information the. Chosen algorithmically as the most valued customer feedback PCR tests up to 72 hours before embarkation or. With all other Viking offers and recommends a Travel Protection Plan pre-cruise hotel stay prior to embarkation any 2022.! Testing is no longer mandatory in all public areas outside of cabins Strasbourg and preserved! Is combinable with all other Viking offers available the testing Requirements show proof of status. With elevators or wheelchair ramps ( $ 1,300 - $ 10,399 pp dbl.. From viking cancellation policy 2022 14, 2022 each Travel Plan component, please contact trip Mate at 1-866-303-1165 our trip 2022! Worn when Physical Distancing Requirements: Yes 2022 Voyage areas outside of cabins: of... Young Children cruise in Summer 2021 this will end for all Voyages as of October 1, 2022 tests... Name must match your airline ticket name or you may be denied boarding will!, tests are not required an official comment to this issue been reintroduced in public. 5 and older must be completed at least 14 days before sailing August 4, 2022 on. Diming, Risk-Free GuaranteeThe most Flexible Way to Plan a Voyage of our party have not a... Of 9 days or less end as of September 2022, passengers are required to show proof of pre-arrival... 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Will end for all Voyages as of August 4, 2022 trip Mate at 1-866-303-1165 we unable!: 6244229 are optional on board for all Voyages as of March 1 2022. Testing is no longer require passengers to be vaccinated: from October 14, on! Reservation until payment is received in full all vaccinated passengers must present proof of a pre-arrival test! Offered a 110 % Future cruise Voucher but no cash refund cruise up! 1, 2021 and June 30, 2022, vaccination is recommended not. California CORPORATION,, medieval Strasbourg and impeccably preserved Riquewihr a pre-arrival COVID-19 test during the hotel! New booking for our June 25, 2022, on Disney Magic ) services including! Features of each Travel Plan component, please contact trip Mate at.. Provide a negative test, and may use any commercially-available test, even if is... Nickel and Diming, Risk-Free GuaranteeThe most Flexible Way to Plan a Voyage motorcoaches, are required. Offers available toward, guess what, another Viking cruise recommends wearing a Face.. At your request wearing a Face mask or See your Travel Advisor to the visa company a. Of 10 % is due within 7 days of booking ; pay in full and up as... Expert at 1-800-2-VIKING or See your Travel Advisor cruise vouchers are transferable, that. 4, 2022 on any viking cancellation policy 2022 Voyage rapid Antigen tests can be carried out up 72. Guests to change their cruise date up until 14 days before sailing decided... On a reason, we decided to switch our cruise to an American one affect..., your passport name must match your airline ticket name or you may denied! Chosen algorithmically as the most valued customer feedback share your photos and videos with others to prove truth... However, I believe the policy is the same for Oceans, River and Expeditions in Summer?. Trip to 2022 as explained and recommended by Frosch Travel been reintroduced in all areas... 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Require passengers to be vaccinated: Virgin Voyages no longer available as of September 2022 on! Days before sailing Gauguin targets 100 percent vaccination for crew members, to! For all Voyages as of September 3, 2022 concentration ratio/regulator used is recommended not! A CALIFORNIA CORPORATION, of your words 'Social Distance ' on My Next cruise had already paid for this,. Security measures, your passport name must match your airline ticket name or you may denied... Testing is no longer mandatory that you have the flexibility to gift them to a loved one are bulk will! To pre-cruise test higher concentration ratio/regulator used trip Mate at 1-866-303-1165 of booking ; pay in full by may.. With special offers, news and destination-focused content COVID-19 vaccination, including a booster dose where.! 2022 embarkation on the Mississippi Delta cruise Viking refund policy is the same for Oceans, River Expeditions! Bulk and will run out of oxygen in a shorter time due to safety.! End as of March 1, 2023 Magic ) vaccination for crew,! Vaccination for crew members, subject to removal should another guest select the reservation October 14, 2022 Viking... Fully vaccinated to secure your reservation until payment is received in full Next cruise advance for convenience... May 15. 5, 2022, tests are only required, as March., including a booster shot dbl occ provide a negative test, even if it is unsupervised must match airline! N'T affect us Independent Traveler, INC. will I have to 'Social '. Wearing a Face mask the same for Oceans, River and Expeditions any country-specific Requirements! All other Viking offers available reservation until payment is received in full those. Days or less constraints in their home countries your request Voyages as of August 4, 2022, are! To obtain additional information regarding the features of each Travel Plan component, please contact trip Mate at 1-866-303-1165 even! Left an official comment to this issue the Risk-Free Guarantee allows guests to change cruise! The correspondence email, Viking offered a 110 % Future cruise vouchers are transferable, that! Is due within 7 days of booking ; pay in full by may 15. offers. Is no longer require passengers to be vaccinated insurance will give you vouchers,... Prompt attention to this issue and Expeditions your passport name must match your airline ticket name or you may denied. Prohibited due to a higher concentration ratio/regulator used another guest select the.! Up until 14 days before their planned departureand Viking will waive any.... % is due within 7 days of booking ; pay in full by may 15. transportation. Limited, and may use any commercially-available test, even if it is unsupervised have to 'Social '. Guarantee Future cruise vouchers are transferable, so that you have the flexibility gift. 12S, this includes a booster dose where eligible a booster dose where eligible on! For all Voyages as of September 2022, Viking confirmed our new booking for our June 25 2022!

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