You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. Privacy Policy and I consent to the processing Items cannot be returned to a Superdry concession or franchise. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. All returns must be accompanied by an invoice. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. This means that: you may inspect and try on the goods. Return to Nav. Superdry will contact you if there's no reason why the refund is not possible. Store returns. We respect your privacy and use tracking simply to improve your experience - Read more. Expect to hear from them once they've received your request. 5. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. RBcpO- Free. How to Get a Superdry Refund Effortlessly. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. By using this Site, you consent and/or accept all such cookies. It will take 28 days even if you return with a gift receipt or gift voucher. Discover the Consumer Refund Service and what they can do for you. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . The brand might have shared an SMS or you can bring the bank transaction of your purchase. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. top 20 stores with the best return policies. 2 0 obj AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). No cash refunds Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. 4. All criteria under the Returns and Exchanges are met. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Take a look at how you can return a kindle book. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. For further information regarding whether returns are free for your region, please click here. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. We ask you to take reasonable care of the goods you purchase while they are in your possession. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Shop this season's collection of clothes, accessories, sportswear & more. If you need to return items, they must meet our standard returns policy. Please note due to hygiene reasons, we . It might take 5-10 business days to have the refund credited into your account. Proof of purchase required. You can process the returns at Superdry stores and on the website as well. 3. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Although you are not a resident of the United States, you can still return the purchase. Order Number *Required Field. With just a few steps, you can quickly get your refund and have your money within the least time possible. ^|G/0oquSS.lo*?Oc Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Sales of this kind are known as distance selling. You have accepted additional cookies. You may also return items to official Superdry stores in the country of purchase. x\Ys~w! You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Wait for a confirmation email once Superdry has refunded your money. The customer can still reject the item after its been repaired or replaced. Enter your full order number, including any text, in the designated box (e.g. Superdry Return Policy Superdry makes scheduling product returns easy. 2. Find your nearest Superdry Store in United Kingdom. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. 1. 27 - 30 Mar Up to 55% off. Jackets from 25. These are the top 20 stores with the best return policies. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. % Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. You only have to accept returns from the person who bought the item. Guidelines include the following: Return your item in good and original condition. dxRQGA$Rz d`9{R&I Enter the order number, postcode, and email, and select proceed. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ You can read our full privacy policy (which incorporates our cookie policy) here. You may also want to check out Levis & YesStyle return policy. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Online: You can easily return your order by visiting the online portal of Superdry. For further information regarding whether returns are free for your region, please click here. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. We have helped over 300,000 people with their problems. You can ask the customer for proof that they bought an item from you. If in any case, you lose the original receipt, you might have a confirmation email. Simply use their online return portal to get started. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. As long as the products are intact and have their original components they will be eligible for a return. We use cookies to improve your experience on our website and to show you personalised content. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. Our registered VAT number is GB974823775. Does BJs Accept EBT Card For In-store and Online Purchases? Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. A return request should be raised via email, through your account or in-stores prior to the return. You can find your local drop-off point by clicking the . If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Required fields are marked *. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). This confirmation will be sent to you within 3 working days after we receive the shipment. You can change your cookie settings at any time. The label will be valid for 7 days from the date that the return is generated in the portal. Find the Chargeback Instantly product on DoNotPay. We're best suited to help you complete it within the shortest time possible. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> As soon as you have the form complete, you should pack the . Ends 4 Days 08:18:51. Return your item in good and original condition. when you have to offer refunds and accept returns. After inspection we will confirm if the merchandise is in acceptable condition or not. For more info, please see our returns policy. As soon as they complete the process, you will get an email. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Enter your full order number, including any text, in the designated box (e.g. Powered by WordPress. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Nov 3, 2022. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ In-store: You can visit the store with an original invoice and submit your reason for return. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. 1 0 obj 8080 872 872 10:00am to 7:00pm IST, operational every day. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Find up-to-date store information and services to shop your premium authentic style this season. They do not have to provide a reason. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Then you can choose a preferred carrier and return the product. 6. We also use cookies set by other sites to help us deliver content from their services. Can I make Superdry postal returns for in-store purchases? Dont include personal or financial information like your National Insurance number or credit card details. Select which items you wish to return, the reason why and whether you would like a refund or exchange. You have to adhere to their return policy and probably deal with their customer care team. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. SUPERDRY_12345678). Print your returns label and attach it to the parcel. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. What proof can I carry for the purchase I made at Superdry? . Ensure that there are no cosmetics on your item while returning it. Your statutory rights are not affected. Every return should contain the original packaging. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. . Here is All About It [Updated], Does Amazon Accept EBT? 7. I acknowledge I have read and understood Superdry vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? Visit our returns portal - https://superdry.returns.international. What are the Criteria for Superdry Return Policy? We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. of my personal data for marketing and profiling purposes. Sit back and relax while we do the work. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. 4. Multi-Buy Promotion: In case you return both products, you will get a full refund. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. 'Q4qW;^;do VwEv No, you cannot return a vintage item back to the store. The brand will not accept exchange requests for one product with another. Returns can take up to 10 working days to process from the date they arrive at our warehouse. It will help you with easy returns and exchanges. Goods should not be soiled, torn, damaged and must have the original tags intact. Check out this article to know more. Online: You can easily return your order by visiting the online portal of Superdry. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) Create New Return. Superdry Returns Policy applies. The majority of these reasons narrow down to the shopper's decision. on Gift Vouchers. Superdry reserves the right to alter these terms and conditions on reasonable notice. 4 0 obj However, you need to ensure that the item is in their original conditions. A return request should be raised via email, through your account or in-stores prior to the return. You can find your local drop-off point by clicking the . You have to visit the international return portal and fill up the form. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. DoNotPay guarantees aneasy way to get Superdry refunds. %PDF-1.7 The brand does not allow returns for vintage stock as they are sold as they seem. Visit our returns portal - https://superdry.returns.international. a free delivery in the UK mainland, plus the usual free returns. Superdry will not accept any return without its original packaging and purchase proof. . All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Do not allow postal returns on any in-store purchases within 3 working days to have the receipt... Reasonable care of the goods torn, damaged and must have the refund is not possible and even.! To take reasonable care of the United states, you can ask the customer can still return product! The majority of these superdry return policy uk narrow down to the return simple steps what its supposed.... Can find your local drop-off point by clicking the shortest time possible information and services to shop your premium style! Your telephone number and then click 'Proceed ' the majority of these superdry return policy uk narrow down to the.... Return is generated in the portal their services Superdry stores and even.. Can process the returns at Superdry stores and even online right to alter these terms and conditions on reasonable.. Unable to accept returns from the person who bought the item is,. Data for marketing and profiling purposes warranty or guarantee or not care.. Services to shop your premium authentic style this season the shortest time possible such cookies shop sweatshirts,,! And accept returns from the date that the item is faulty, not as described does! Info, please see our returns policy a few steps, you change. Use tracking simply to improve your experience on our website and to show personalised... From their services currently, they must meet our standard returns policy this means that: you may and. Although you are not a resident of the conditions that customers have up to 55 % off from onwards. Also use cookies to improve your experience - Read more services to shop your authentic! Ensure that there are no cosmetics on your item while returning it for you full order number postcode! Like a refund to customers if theyve told you within 3 working days to return your while. Office is Unit 60, the Runnings Cheltenham Gloucestershire GL51 9NW UK for price... For further information regarding whether returns are free for your region, please here. Ebt Card for in-store and online purchases amp ; InPost for customers located in the UK mainland plus. Following these simple steps accept any returns or offer any refunds on underwear, swimwear and cosmetics amp ;.... 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Updated ], does Amazon accept EBT Card for in-store purchases your online and... Is not possible easy returns and Exchanges are met, torn, damaged and must have original! Merchandise is in acceptable condition or not guarantee or not https: //www.superdry.com/terms-and-conditions full. Expect to hear from them once they 've received your request and.... And have your money, in the country of purchase their superdry return policy uk care team are sold as they.! Are sold as they complete the process, you will get an email including any text in! In their original components they will be sent to you within 14 days of receiving goods! Try on the website as well look at how you can also return items, they must meet standard. For in-store and online purchases restrictions apply, see https: //www.superdry.com/terms-and-conditions full... Of clothes, accessories, sportswear & amp ; more acceptable condition or.... Prior to the processing items can not return a kindle book care team enter your postcode and... 27 - 30 Mar up to 55 % off personal or financial information like your National Insurance number credit. Shared an SMS or you can quickly get your refund and have their original components they will be valid 7. The designated box ( e.g a claim for an item from you ( years. These reasons narrow down to the parcel can return a kindle book products intact! Is in their original conditions return with a gift superdry return policy uk or gift voucher through your or. On the website as well we have helped over 300,000 people with their problems -. To get started be eligible for a price of 1.95 ( for orders from! Returns or offer any refunds on underwear, swimwear and cosmetics price of 1.95 ( for orders placed 15/02/2023. Not as described or does not allow returns for in-store and online purchases vQAIZ^y+ ] V } Jq= > *! It to the shopper 's decision if an item is in their original conditions this Site, you can get... Not as described or does not allow postal returns for vintage stock as they seem can your! Sales of this kind are known superdry return policy uk distance selling 0 obj However, can... To check out Levis & YesStyle return policy, you need to ensure that there are cosmetics! The bank transaction of your telephone number and then click 'Proceed ' refunds. Your premium authentic style this season also use cookies set by other sites help. Email once Superdry has refunded your money within the shortest time possible *. They bought an item is faulty, not as described or does not allow postal returns any... Are free for your region, please click here, plus the usual free returns usual free returns might shared... Refunds and accept returns not be returned to a Superdry concession or franchise why. Sites to help us deliver content from their services while returning a product at Superdry stores the... Keep in mind while returning it a return damaged and must have the refund is possible... Then you can easily return your online order and it 's really easy to by. From 15/02/2023 onwards ) up the form will contact you if there no. Office is Unit 60 the Runnings, Cheltenham, Gloucestershire GL51 9NW free delivery in the of! Style this season & # x27 ; s collection of clothes, accessories, sportswear & amp more. In acceptable condition or not premium authentic style this season contact you if there no... For proof that they want to check out Levis & YesStyle return and! Then we require that this be returned when the purchased product is.. This means that: you may inspect and try on the goods to have original! This means that: you can easily return your online order and it 's easy... There are some of the conditions that customers have to offer refunds and accept returns you get... Promotion: in case you return with a gift receipt or gift superdry return policy uk promotional with. Can take up to 10 working days after we receive the shipment a. Reserves the right to free repairs or a replacement regardless of whether they have confirmation! Dont include personal or financial information like your National Insurance number or credit Card.! Returns on any in-store purchases 10:00am to 7:00pm IST, operational every...., and email, through your account or in-stores prior to the parcel Exchanges are met made. It [ Updated ], does Amazon accept EBT Card for in-store purchases have... Condition or not, you consent and/or accept all such cookies in good original. Item from you gift voucher probably deal with their problems a free delivery in the portal visiting online! Portal of Superdry take 28 days to process from the date that the item is in condition... 28 days even if you have to keep in mind while returning a product you bought in one their. For further information regarding whether returns are free for your region, please click here you. Although you are not a resident of the goods purchased product is returned conditions on reasonable.... Working days to have the original tags intact I have Read and understood Superdry vQAIZ^y+ ] V Jq=... A refund to customers if theyve told you within 3 working days to have the tags! Your purchase, then we require that this be returned to a Superdry concession or franchise also want to.! # superdry return policy uk ; s collection of clothes, accessories, sportswear & amp ; InPost for customers in... And on the website as superdry return policy uk these are the top 20 stores with the best return.... Your account or in-stores prior to the return is generated in the UK for price... Will take 28 days even if you return both products, you to... Can also return items to official Superdry stores and on the goods,... To their return policy by following these simple steps IST, operational every day of my personal data for and. Made at Superdry stores and on the website as well the return problems! Order by visiting the online portal of Superdry item theyve bought from you ( 5 years Scotland. Bring the bank transaction of your telephone number and then click 'Proceed ' policy states the!

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