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Zelle does not support sending or receiving money betweennon-participant financial institutions. This part I agree with. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. You may still enroll with the Zelle app by scrolling to the bottom of the page and selecting DownloadtheZelle app. We will not send you a periodic statement listing transfers facilitated through Zelle. In the event that your transfer exceeds a limit, you will be informed of the allowable amount you can transfer at that time. If the recipient has notified you the money was not received, first check the payment status. Please Note: This form is not to be used to report unauthorized transaction(s). Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. 2. Your mobile data rates may apply. At the time you instruct Zelle to cancel your use of the Service, any transfers in process using the Service will be completed to or from your bank account that was associated with your profile, but no new transfers will be initiated to or from that bank account through Zelle. (1) You must serve a notice (regarding the filing and/or request for documents) and a summons; Non-party detection allows parties to go straight to the source and ask for the same information from someone who doesn`t have a skin in the game. If your financial institution provides a Network Financial Institution with changes to your bank account information, the Network Financial Institution will provide Zelle with the updated information. See the Civil Matters (Trial Prep) or Criminal Matters forms pages. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. Non-party subpoenas are an often overlooked and unused means of obtaining information. You can also call 844.212.9102 (Monday to Friday, 8 a.m. to 5 p.m. Zelle Network User Service Agreement For Accounts Not Held at a Network Financial Institution, 2. a legal obligation or compliance with laws to which we are subject is retained consistent with the applicable law, such as under Anti-Money Laundering obligations. https://www.zellepay.com/support. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Consent to Use and Disclose Personal Information (Including Account Information). MOBILE PHONE NUMBER OR EMAIL ADDRESS FOR THE PERSON THAT YOU ARE SENDING MONEY TO OR REQUESTING MONEY FROM, AND THAT YOU, NOT ZELLE OR THE NETWORK FINANCIAL INSTITUTIONS, ARE RESPONSIBLE FOR ANY AMOUNTS THAT ARE TRANSFERRED TO THE INCORRECT PERSON AS A RESULT OF YOU ENTERING THE INCORRECT U.S. If you're looking to make fast transfers, then Zelle might just be for you. Enrolled but the money has not been received: If everything has been verified, your sender may request a payment research with their financial institution. If you do not act on the request within 14 days, the request will expire and the sender will receive notice their request has expired. You must have JavaScript enabled to use this form. Please call us at 1-844-428-8542. Complete the form and we will respond to you via email within 2 business days. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. To view these terms, pleaseclick here. These instructions apply to the service of third party subpoenas on Early Warning Services, LLC (Early Warning) in matters in which Early Warning is not involved. Note: When you re-enroll, your current profile and Zelle app activity will be deleted, and all pending payments and requests will be canceled. if your bank is not listed. For example, in order to protect you, Zelle and the Network Financial Institutions, Zelle may need additional time to verify your identity or the identity of the person sending the money. g. Those transfers will appear only on the statement issued by your financial institution. We will provide you with notice of any such termination or change as required by law. Create your signature and click Ok. Press Done. It provides as follows: A party may compel discovery from a nonparty that is, a person who is not a party or subject to a party's control only by obtaining a court order under Rules 196.7, 202 or 204, or by serving a subpoena compelling: (a) an oral deposition; YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. Once a User initiates a transfer of money to your email address or U.S. mobile phone number enrolled with the Service, you have no ability to stop the transfer. You consent to the receipt of emails or text messages from Zelle, other Users that are sending you money or requesting money from you, and the Network Financial Institutions or their agents regarding the Service or related transfers between Network Financial Institutions and you. https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. All you need is the email address or US based cell phone number of your recipient to get started. MOBILE NUMBER OR EMAIL ADDRESS. If your debit card was lost or stolen, please immediately reach out to your financial institution to block or deactivate the card. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. There are three variants; a typed, drawn or uploaded signature. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. Once downloaded open the Zelle app and follow the below steps: You're all set! Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. After too manyloginfailed attempts, your profile will be locked. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Early Warning Services, LLC Attn: Litigation Support 16552 N. 90th Street Scottsdale, AZ 85260 Email: Paralegal@earlywarning.com **Please read the following information carefully. Use a check mark to point the answer . You must have a bank account in the U.S. (not including U.S. 2710 Gateway Oaks Drive, Suite 150N. You represent that (a) you are at least 18 years of age, (b) you have the authority to authorize debits and credits to the enrolled bank account, and if applicable, (c) you are the authorized holder of the enrolled debit card. Follow any remaining prompts to authenticate. Today, only digital transactions of $20,000 or greater are required to be reported to the government. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. e. Hardware and Software Requirements. When sending money with the Zelle app there is a weekly $500 limit. Debit cards linked to accounts based in a U.S. To participate as a User, you must first enroll with. You may also verify the email or mobile number the money was sent to. You'll be prompted to create your new password. Select Yes and a verification code will be sent to your U.S. mobile number. c. How to Withdraw Consent. If your recipient is not yet enrolled with Zelle, you may only send a Request using their email address. If you are enrolled with Zelle at a participating financial institution and need assistance with receiving your money with Zelle,please reach out to your financial institution for assistance. You may request money from another User. Providing Records and Communications in Electronic Form. You may authorize a debit of your account to send money to a User that is enrolled as a customer of a Network Financial Institution (including in response to a request of that customer); however, there are a limited number of Network Financial Institutions that may not be able to accept money from certain debit cards issued by financial institutions that are not Network Financial Institutions. Increase brand visibility with the reach of the Zelle brand. Home Forms Miscellaneous. You acknowledge and agree that you are personally responsible for your conduct while using the Zelle Service, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of your use, misuse, or inability to use the Service, or any violation by you of the terms of this Service Agreement. i. Termination/Changes. At this time, a Zelle app user is unable to send to another Zelle app enrolled user. Tapping on the settings gear icon in the upper left corner of the Zelle app home screen. Docs are due on the third read more. We reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service in a manner that exposes Zelle and/or the Network Financial Institutions to liability, reputational harm or brand damage. When you enroll with Zelle, you may establish one or more profiles. In this particular case, these scammers forge legitimate bank phone numbers and try to convince consumers to provide their personal information and send them money. 10. THIS SERVICE AGREEMENT APPLIES TO USERS ENROLLED IN THE SERVICE DIRECTLY WITH ZELLE FOR ACCOUNTS NOT HELD AT A NETWORK FINANCIAL INSTITUTION. By using the Site, you hereby submit to the exclusive jurisdiction of the courts within the State of Delaware and waive any jurisdictional venue or inconvenient forum objections to such courts. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. RELATED: Judge Says Bank of America May Have Illegally Denied EDD Fraud Claims We know it can be difficult to get the information you need from internet services and other online content providers. Some debit cards are not able to receive money in minutes. When enrolling with the Zelle app you will need a U.S. mobile phone number registered to an eligible smartphone. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. Once verified, you will be prompted through the enrollment process to re-enter your information. By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. 2023 Early Warning Services, LLC. Zelle and the Network Financial Institutions have no liability for your losses or damages: The list of examples set out in this Section is meant to illustrate circumstances under which Zelle would not be liable for a transfer not being completed and is not intended to list all of the circumstances where Zelle would not be liable. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. An internet browser that we support, which include Internet Explorer 10.x or higher, Safari 3.2.x or higher, Firefox 32.x or higher and Chrome 38.x or higher, Mac OSX Safari 5 and higher, Safari for iOS 6 and higher, Chrome for iOS, and Chrome for Android; Local, electronic storage capacity to retain Records or Communications or a printer to print them; A valid email account and software to access that email account; An up-to-date device or devices (e.g., computer, tablet, mobile phone, etc.) You agree that Zelle may correct your account information in its User database promptly upon receipt of the updated information from the Network Financial Institution without further notice to you. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Please immediately call Zelle at 1-844-428-8542 or write to the address above in Section 14 if: IF YOU BELIEVE THAT THE SERVICE HAS BEEN USED TO MAKE AN UNAUTHORIZED WITHDRAWAL FROM YOUR BANK ACCOUNT, OR IF YOUR BANK STATEMENT OR TRANSACTION RECORD REFLECTS AN ERROR IN A MONEY TRANSFER USING THE SERVICE, CONTACT YOUR FINANCIAL INSTITUTION IN ADDITION TO ZELLE. You may send a payment request for the money to be returned. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. You should make sure that your form relates to the circumstances of your case. If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with the terms and requirements of your financial institution and the procedures of the business or government agency that is sending you the payment. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. And because the rules aren`t clear, it`s not always as easy as it should be. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). Send limits are not increased or decreased at the request of Users. One of the more common ways cybercriminals cash out access to bank accounts involves draining the victim's funds via Zelle, a "peer-to-peer" (P2P) payment service used by many financial. Sending Money; Debits by Network Financial Institutions. If you believe there is an error with this information, please contact the customer service phone number on the back of your card to have them verify this information for you. If you received a notice that you are trying to send a duplicate payment: To help protect your money Zelle will notify and request additional authorization for matching payments. You need more information about a money transfer using the Service. Liability for Sending and Receiving Money. Money sent with Zelle will be sent to the account enrolled with the email or U.S. mobile number used to send the money. Enter your official identification and contact details. Records and Communications May be Provided in Electronic Form. P2P payments with Zelle can help your institution: Provide an innovative and mobile-first payments platform. Do not try to file this sample form. Just note that the notice and subpoena must be served within a reasonable time before the response deadline. Any other illegal activity or unlawful purpose. Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. Having issued and responded to numerous non-partisan subpoenas over the past few months, I have found them to be a rich source of relevant information. You can access our Zelle App Privacy Notice at https://www.zellepay.com/legal-and-privacy, which is incorporated into and made a part of this Service Agreement by this reference. 2023 Early Warning Services, LLC. You may approve or deny within the messaging. When prompted to enter your password, select forgot password. We can answer your questions about submitting a legal request and help you decipher the results. Governing Law; Choice of Law; Severability. Zelle will pay the AAAs Case Management Fee and any arbitrator fees. Our support team is available to assist those enrolled with the Zelle app. Upon cancelling your use of the Service, we may retain your information in accordance with our Privacy Notice and as may be required to comply with applicable law. Liability for Failure to Complete Transfers. THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS YOU TRUST. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . Neve is our newest WordPress theme. Mobile numbers cannot be enrolled with more than one Zelle profile. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. 9. Rule 45 (d) (1) requires parties issuing a subpoena to "take reasonable steps to avoid imposing an undue burden or expense on a person subject to the subpoena." Fed. Please contact Eric Johnson at ejohnson@fryberger.com or 218-725-6840 or another member of the Fryberger Lender Support Team if you would like more information or have questions about responding to civil, criminal, or regulatory subpoenas. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. If you need more help to fill out your form, you should get legal advice. If you are enrolled with Zelle through your financial institutions banking service. If you have received a message that "An error has occurred" make sure you are logging in using the enrolled U.S. mobile phone number with the same mobile device. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. Still need help? j. Please consult the Zelle Site for exact customer service hours. You'll be prompted to accept permissions to your device. Still need help? You have an active Zelle profile enrolled to your U.S. mobile number with a current or previous participating bank or credit union. Remember to go outside party lines as part of your discovery strategy, especially if party lines are strongly defended. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. The information you are entering for this card (ZIP Code,address, etc.) Enhance the customer experience. You must have JavaScript enabled to use this form. Requests for money are solely between the sender and recipient and may not be reviewed or verified by Zelle or the Network Financial Institutions. You understand that Zelle hosts a centralized database of information to facilitate payments, but neither initiates nor processes electronic payments or transfers directly. Zelle does not guarantee that you will receive money from other Users by sending a payment request, or that you will receive the amount that you request. You may ask for copies of the documents that we used in our investigation. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. Submission Requirements Requests submitted through Safety Hub must meet the following legal requirements: Must be addressed to Venmo Must be a typed official document bearing the logo of the requestor If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. If you are enrolled with Zellein your financial institutions mobile app or online banking service, their support team will assist you with your lock out. If you decline the payment request, the sender will receive a notification that the request was declined. When you send and receive money using the Service with a bank account held at a Network Financial Institution (as defined above), the terms of use at that Financial Institution apply. However, Zelle reserves the right to charge a fee in the future for any current Service, and Zelle may develop new uses or other services for Users and a fee may apply for such other uses or services. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. email, text message, in-app notification). Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. For information on using Zelle with your financial institutions online or mobile banking service, your financial institutions support team will be able to assist you. In the case of any messages that you may send through, Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from, Tells us your name and the email address or U.S. mobile phone number you enrolledwith. Contact your participating bank or credit union support team to request they deactivate the mobile number. Visa or MasterCard debit card tied to a bank account in the U.S. Your financial institution can help you with deactivating your Zelle profile and mobile app services. By utilizing signNow's comprehensive platform, you're able to perform any necessary edits to Subpoena template form, generate your customized electronic signature within a few quick steps, and streamline your workflow without the need of leaving your browser. Other product and company names mentioned herein are the property of their respective owners. Records and Communications means the Zelle Network User Service Agreement (the Service Agreement) between you and Zelle for the Zelle services described in the Service Agreement as well as any modification or amendments hereto; any policies, notices or disclosures; and all other information that we may be required to provide to you in writing by law. The ISP List was originally maintained by James Nerlinger, Jr. at the defunct site http://forensics.web.org. Rule 205.1 is titled "Forms of Discovery; Subpoena Requirement.". New 1099 Requirements. 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