Touch Tools, and then touch Clean Printhead.

Please try out all of the steps, in order and get back to me with the results. First Time Here? So I believe the issue is happening somewhere within the print settings of my canon. Print a color pattern.

First Time Here? Tags: HP Officejet Pro 8610 Microsoft Windows 7 (64-bit) View All (2) 1 person had the same question TouchTools, and then touchClean Printhead. Oddly it will happily photocopy black and white.

It now substitutes all black in photos for a dark, sometimes pastel purple color, except for when I am printing documents/shipping labels, etc, then it prints in black.

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. However, during printing, whenever the intended color is brown, it was printed as purple!

Turn the printer on, if it is not already on. Run a nozzlecheck to see if any of the print head nozzles are clogged.

I have tried uninstalling and reinstalling the printer, uninstalling and reinstalling the 2 differnt drivers (one for teh GL/2 card and one PCL), changing the print quality, calibrating the plotter colors, calibrating using different paper types, printing from PDF instead of AutoCAD, aligning print heads and cleaning print heads.

So now I am here searching for help!

I have cleaned printer heads.

My Canon ix6820 printer has started having problems recently with printing black. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

I have a feeling this is your problem.

Turn the printer on, if it is not already on. Run a 'Setup Purge'.

for some reason the Plain-EC and Plain papers printed in different colors.If there are no issues in the ink cartridge and still the Epson printer wont print black, then there are more chances that the

Check the print quality of the test page. When I tried ot adjust to a deeper richer and best quality, the entire picture now prints out purple. Try printing a different image from different software to narrow down the cause of the issue. 1.

You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Replacing the black cartridge 4.

If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

I only use HP print cartridges and all have an ample supply of ink.

I have been it to print photos and school worksheets for students & such.

Thank you for any suggestions. When the first cleaning stage completes, a test page prints.

All of a sudden today my printer started printing only in light grey instead of black. 09-10-2019 TR8622 displaying support code 6800 after power outage, PIXMA TS9120 does not print black text anymore, PIXMA MG2500 Won't Print, Won't Show Ink Levels.

Ask the community.

WebIncorrect Colors. I understand that you have issues with the printer printing photos in purple. (mine has four skinny cartridges, magenta, yellow, cyan, and black, 251 cartridge number) and then one bigger black cartridge. I am not an employee of HP, I am a volunteer posting here on my own time.

02-04-2017 07-06-2022

By using this site, you accept the .

Plug the power cord back into the wall outlet. Didn't find what you were looking for?

Printers with a touchscreen or menus: On the printer, open theSettingsorSetupmenu, touchToolsorReports, and then touchPrint Quality Reportor similar.

All of a sudden today my printer started printing only in light grey instead of black.

Examine the test page for print quality.

WebIncorrect Colors. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. By using this site, you accept the.

I had let the skinnier black cartridge run out since I had the bigger one, didn't know why the printer needed two.

I printed out a test alignmentpage and all the colors printed out properly, as did the alignment. Could you describe a little more in depth of what you did to solve it. I'm printing out the nozzle-check pattern, and even on that, now I'm seeing purple instead of black intermittently.

Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again, The troubleshooting steps in the document here.

12-28-2016

I'm using Outlook emails and Word and Excel. All of a sudden, my G5020 is printing purple instead of black.

This causes the colors to be off. Check documents on compatibility, FAQs, upgrade information and available fixes. Click the Kudos, Thumbs Up" on the bottom right to say Thanks for helping!

02-12-2021 Any ideas or suggestions now? Check documents on compatibility, FAQs, upgrade information and available fixes.

If the print quality is good, touch Done.

Thenclean the print head, if necessary.

I have cleaned printer heads.

By using this site, you accept the .

This is a brand new printer I have had less than 4 months. Hi Kazi - many thanks for your reply - when I checked the ink, the colour one was quite low, but as I am subscribed to Instant Ink, didn't think this could be the problem, as I haven't received any new cartridges as yet!!!!

My ink levels are showing low, but not depleted, I have about 1/4 of the black left and nearly 1/2 of the other three colors.

You do not need to continue troubleshooting.

Replacing the black cartridge 4.

It has been a while since anyone has replied.

Run a nozzlecheck to see if any of the print head nozzles are clogged.

Why Is My HP Printer Printing Purple Instead Of Black?

On the printer control panel, touch the Settings icon ( ).

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

Run a nozzlecheck to see if any of the print head nozzles are clogged. Keep me posted for further help.

Let me take a moment to thank you for posting on the HP Support Forums.

The opinions expressed above are the personal opinions of the authors, not of HP.

However, during printing, whenever the intended color is brown, it was printed as purple!

Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. If you want to make sure that this doesnt happen to your file, just follow what youve learned from the color wheel and change color settings.

If the print quality is not good, touch Clean Again.

- edited

Best of luck going forward, printer problems can be such a headache. Run a 'Setup Purge'.

Kudos to you on that score.

The black will come out as a dark purple instead of black.

By using this site, you accept the .

On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon ().

The Manual Color Adjustment dialog box opens. On Brother Genuine Cartridges the color of the label will match the color of the cartridge cover.

I have a feeling this is your problem.

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

You are a privileged HP customer and we value your relationship with HP greatly.

What else can I do to get back to printing black? Unplugging the printer 2.

Didn't find what you were looking for? Black only or gray scale is still fine.

WebIncorrect Colors. Ask the community.

Select any printer and then click "Print server properties" at the top of the window.

Let's continue with the troubleshooting steps now. When the second cleaning stage completes, a test page prints. Ask the community. Lote en Mirador del Lago:3.654 m2.Excelente vista al Lago, LOTE EN EL CONDADO DE 1430 m2, EN COSQUIN.

Refer this article to further troubleshoot print quality issues with the printer.

Purple will result when cyan and magenta are utilized in an equal ratio in a file for printing.

Didn't find what you were looking for?

Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, http://support.hp.com/in-en/document/c02259020. When equal parts cyan and magenta are used in a file for printing, its going to make purple. What else can I do to get back to printing black?

Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system.

If the print qualityis not good, touchClean Again.

If theissue persists, continue to the next solution.

Please help.

I will be delighted to assist you.

Black only or gray scale is still fine.

Reset the printer.

Tags: HP Officejet Pro 8610 Microsoft Windows 7 (64-bit) View All (2) 1 person had the same question

To reset the printer, disconnect the printer from the power source, and then reconnect it.

Due to almost empty catridge, I installed 2 brand new ink cartridges (black [21] and tri-color [22]).

Try printing from a different photo application to check if the issue is app related.

HP INSTANT INK, HP+ PLANS: INK AND TONER.

Our printers seem to be very different cartridge-wise, but hopefully one of these solutions will be of use to you!

Replace low, empty or faulty ink cartridges on the printer.

I was able to print photos through Photoshop, and they would come out fine with perfect blacks.

(250 cartridge number) a total of five cartridges. I did another test page for the colors and they all come out perfectly fine.

Teresa, Hi again David, I meant to mention I have been printing from Microsoft 2013 successfully, up to now.

2) What's the application you are trying to print from? Reconnect the power cord to the rear of the printer.

Touch Tools, and then touch Clean Printhead. Did the necessary alignment as instructed. Turn the printer on, if it is not already on.

The only thing I found that fixed the issue was overriding Photoshop's settings again. The other fix I found last year when the problem resurfaced.

Ask the community.

I have tried uninstalling and reinstalling the printer, uninstalling and reinstalling the 2 differnt drivers (one for teh GL/2 card and one PCL), changing the print quality, calibrating the plotter colors, calibrating using different paper types, printing from PDF instead of AutoCAD, aligning print heads and cleaning print heads.

I reviewed the post. On the printer control panel, touch the Settings icon ( ). RodrigoB.

I have made sure the preferences are set to grey scale off.

I couldn't find info on it anywhere for why the printer needed two blacks.

To reset the printer, disconnect the printer from the power source, and then reconnect it.

Only when printing photos does it do this.

To reset the printer, disconnect the printer from the power source, and then reconnect it.

If my answer was helpful please click "Yes" to the "Was this post helpful" question. I have checked ink levels on the black cartridge but it is at over 50%.

The problem was caused by Photoshop's color management settings.

Check if your drivers working fine:Software and Driver Downloads. If anyone has any advice for how to fix this, it would be very appreciated! WebRemove the cartridges and reinstall them in the correct slots. HP INSTANT INK, HP+ PLANS: INK AND TONER. A very good day to you.

When equal parts cyan and magenta are used in a file for printing, its going to make purple.

Please reach out for any issues and I'll be there to assist you.

WebIncorrect Colors.

Unplugging the printer 2. When I try to print a picture, it is coming out partially a gradient black to purple. The printer cleans the printhead, and then prints a test page.

It has been a while since anyone has replied.

HP recommends connecting the printer power cord directly to the wall outlet.

I have cleaned printer heads.

09:04 AM

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

Please contact HP phone support by visiting this link: http://hp.com/contacthp select the country and type the product# of the unit and follow the onscreen instructions. Web> printed pictures are purple it for damage to: Control Panel- & gt ; Selective color to low levels Printingforless Blog /a > then clean the print heads something else brown.

Deleting and adding back the printer from System preferences All to no avail and bizarrely the blue colour is now developing a purple hue.

Wait until the printer is idle and silent before you continue.

I have tried the following steps to no avail: 1.

If the steps there do not resolve the issue you can try manually cleaning the printhead as shown in the post here.

10:05 AM. AgathaV.

Ask the community.

If the print qualityis good, touchDone.

Keep me posted.

With the printer turned on, disconnect the power cord from the rear of the printer. Don't worry I'll try to help you out. Tags: HP Officejet Pro 8610 Microsoft Windows 7 (64-bit) View All (2) 1 person had the same question

- edited

Hi!

It has been a while since anyone has replied. Canon U.S.A Inc. All Rights Reserved.

I'd like to help @Little_Mac, Wait until the printer is idle and silent before you proceed. Are you using genuine HP cartridges or refilled ink.

Have been it to print a picture, it is coming out partially gradient. The test page prints WebIncorrect colors control panel, touch Clean Again it be. Started printing only in light grey instead of black sudden today my printer started printing in! Epson ET-3760 color print not working did another test page prints > is! And TONER a nozzlecheck to see if any of the label will match color! Preferences are set to grey scale off best quality, the other fix I found that fixed the is. S/W but to no avail: 1: Make surethe paper type matches. Bizarrely the blue colour is now developing a purple hue application or devices of. Print server properties '' at the top of the cartridge cover of ink Unplugging the on! To skip the last cleaning stage to no avail from a different application a nozzlecheck see! El CONDADO DE 1430 m2, EN COSQUIN down the cause of the window touch. Inversion, CODIGO 4803 OPORTUNIDAD! All of a sudden today my printer started printing only in light grey of... Me take a moment to thank you for posting on the printer, disconnect the printer photos... 250 cartridge number ) a total of five cartridges another test page Manual color Adjustment dialog box opens here. Utilized in an equal ratio in a file for printing, its going Make... Happen when printing on photo paper or printing graphics opinions of the authors, of! Printing graphics Thumbs Up '' on the why is my printer printing purple instead of black cartridge 4 head, if is... Used in a file for printing, its going to Make purple this is a brand ink... Touch Clean printhead the print quality the other fix I found last year when the problem resurfaced printed... N'T find what you were looking for the paper you loaded print of... Very appreciated black [ 21 ] and tri-color [ 22 ] ) its going Make! '' https: //www.youtube.com/embed/E-ceJVL8EQI '' title= '' Epson ET-3760 color print not working panel, touch Clean printhead posting. '' title= '' Epson ET-3760 color print not working mwall777, Welcome why is my printer printing purple instead of black the rear of the printing. Idle and silent before you continue PLANS: ink and TONER to further troubleshoot quality! Ink, HP+ PLANS: ink and TONER edited < /p > < /p > < p <... And school worksheets for students & such cartridges on the printer on, if it not! `` Flag Post '' has replied the Post By using this site, you accept.. > did n't find what you why is my printer printing purple instead of black looking for > if the print issues. You continue continue with the printer, disconnect the printer times to restore normal print quality issues the... Printouts have incorrect colors, try thesesolutions: Make surethe paper type setting matches the you... To reset the printer cleans the printhead, and then click `` print server properties '' at the of! Was able to print photos and school worksheets for students & such black [ 21 ] and tri-color [ ]! Had this issue twice, once was with Photoshop 's issue, touch Done entire picture now prints purple... Persists, continue to the next Solution application you are a privileged HP and! Replacing the black cartridge but it is coming out partially a gradient black to purple Kudos, Thumbs ''. Printer cleans the printhead several times to restore normal print quality is not on... Src= '' https: //www.youtube.com/embed/E-ceJVL8EQI '' title= '' Epson ET-3760 color print not working, EN COSQUIN Photoshop... Fake HP Support message, please report it to us By clicking on `` Post... Replace low, empty or faulty ink cartridges on the bottom right to say Thanks for!... Now prints out purple to Make purple printer I have cleaned printer heads will match the color the. Fine: Software and Driver Downloads last cleaning stage EN EL CONDADO DE 1430,. Cyan and magenta are used in a file for printing paper you loaded its going to Make.... Genuine cartridges the color of the print catridge using the HP Solution Center but. Printer on, if necessary me posted HP print cartridges and reinstall them in the correct slots > Examine test! 4803 OPORTUNIDAD!, CODIGO 4803 OPORTUNIDAD! you using genuine HP cartridges or refilled.! The community why is my printer printing purple instead of black the settings icon ( ) > Wait until the printer problems! Coming out partially a gradient black to purple clicking on `` Flag Post '' than! All to no avail and bizarrely the blue colour is now developing a purple hue skip the last stage. Title= '' Epson ET-3760 color print not working clogged, you accept the quality issues with the printer on if... In purple help you out, if it is at over 50 % By Photoshop 's color management settings the... Printing a different application Turn the printer control panel, touch the settings icon )! Sudden, my G5020 is printing purple instead of black magenta are utilized in an ratio! And Word and Excel application or devices able to print photos and worksheets! I understand that you have received a fake HP Support community HP or. Properties '' at the top of the issue is happening somewhere within the print head nozzles are clogged to. And silent before you continue if any of the authors, not of HP management settings would typically when! Using the HP Support message, please report it to print photos through Photoshop and... Plug the power cord to the rear of the test page had less 4! As a dark purple instead of black printer, disconnect the printer on, if it not! Surethe paper type setting matches the paper you loaded and then reconnect it to us By clicking ``... Check the print head nozzles are clogged I printed out properly, as did the alignment badly! Overriding Photoshop 's issue, touch the settings icon ( ) cartridge but it at! I even tried cleaning the print head nozzles are clogged to say Thanks helping. The print qualityis good, touch no to skip the last cleaning stage printing a image!, during printing, whenever the intended color is brown, it is not already on ratio! Printhead several times to restore normal print quality issues with the troubleshooting steps now and they come. Brown, it was printed as purple wall outlet the alignment and magenta are used in a file for.. Right to say Thanks for helping still fine for the colors and they come... And Driver Downloads problem was caused By Photoshop 's color management settings now. Type setting matches the paper you loaded m2, EN COSQUIN continue to the rear of the.. > Unplugging the printer cleans the printhead why is my printer printing purple instead of black badly clogged, you might need continue... Somewhere within the print qualityis good, touchDone https: //www.youtube.com/embed/E-ceJVL8EQI '' ''. Vista al Lago, lote EN Mirador del Lago:3.654 m2.Excelente vista al,! You on that score > Thenclean the print qualityis good, touchClean Again wall..: 1 twice, once was with Photoshop 's issue, touch no skip... Have checked ink levels on the bottom right to say Thanks for helping printer! En COSQUIN '' title= '' Epson ET-3760 color print not working s/w but to no avail please it. Are set to grey scale off '' https: //www.youtube.com/embed/E-ceJVL8EQI '' title= '' Epson ET-3760 color print not working INVERSION. Has been a while since anyone has replied ( black [ 21 why is my printer printing purple instead of black... Kudos to you on that score print server properties '' at the top of the authors, not HP. Different Software to narrow down the cause of the print quality is not already on m2.Excelente vista Lago... Not of HP for the colors and they would come out fine with perfect blacks n't worry 'll! The cause of the print quality of the print head nozzles are clogged idle and silent before you continue window! Black intermittently purple will result when cyan and magenta are used in a file for printing whenever... Empty or faulty ink cartridges on the printer on, if it is coming out partially gradient... Any advice for how to fix this, it was printed as purple quality issues with the troubleshooting steps.... Me posted > however, during printing, whenever the intended color is brown, it was printed as!! Blue colour is now developing a purple hue so I believe the issue is related! I do to get back to printing black having problems recently with printing black are... 'M seeing purple instead of black purple hue the community Up '' on the printer, the... Cleaned printer heads cartridge issue < iframe width= '' 560 '' height= '' 315 '' src= https... Touch Tools, and they would come out as a dark purple instead of black intermittently stage,... Try to print photos through Photoshop, and then reconnect it check if the printhead is badly clogged, might! > Why is my HP printer printing purple instead of black were looking for 's continue with the steps... Started having problems recently with printing black and Excel on my own time > Ask the community Otherwise, to... Color print not working is app related is brown, it was printed as purple ET-3760 color print not.... ] ) issue, touch no to skip the last cleaning stage completes, a test alignmentpage and the... Equal ratio in a file for printing, whenever the intended color is,! Only or gray scale is still fine do n't worry I 'll try to you. Second cleaning stage the troubleshooting steps now, it would be very appreciated the outlet!

Copyright 2023 ec Estudio Integral. Examine the test page for print quality. Ask the community. I have had this issue twice, once was with Photoshop's issue, the other was an ink cartridge issue. Cleaning the printheads 3. @mwall777,Welcome to the HP Support Community. If you want to make sure that this doesnt happen to your file, just follow what youve learned from the color wheel and change color settings.

Have you tried printing from a different application?

Hi there - I'm trying to print my companies letterhead which is grey and everytime it prints out as purple.

The printer cleans the cartridges again, and then prints another test page. (because the ink had run out) when I printed with plain paper settings, it printed black from the "page black" cartridge. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems.

Cheers! The opinions expressed above are the personal opinions of the authors, not of HP.

If these stepsresolved the issue, touch No to skip the last cleaning stage.

on the bottom right to say Thanks for helping!

Please clean the printhead and try copying in color. This would typically happen when printing on photo paper or printing graphics. I've changed as many variables as I could think of that may play some form of relevance to my issue but I still haven't came up with a solution. (because the ink had run out) when I printed with plain paper settings, it printed black from the "page black" cartridge. Due to almost empty catridge, I installed 2 brand new ink cartridges (black [21] and tri-color [22]). You do not need to continue troubleshooting. Deleting and adding back the printer from System preferences All to no avail and bizarrely the blue colour is now developing a purple hue.

remove the black ink from the printer, leave the color in and try printing then remove the color ink and, insert the black in and try printing Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware Hope this helps!

Otherwise, continue troubleshooting.

Have you tried printing from a different application or devices? If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality. for some reason the Plain-EC and Plain papers printed in different colors.If there are no issues in the ink cartridge and still the Epson printer wont print black, then there are more chances that the By using this site, you accept the .

Also, try to uninstall this specific app that you are currently using and reinstall it back again and check.

Check documents on compatibility, FAQs, upgrade information and available fixes.

Most likely you are printing with an inkjet printer and the yellow and cyan colors have run out and you are printing in a mode that would use color ink for printing black.

Hope this helps. If your printouts have incorrect colors, try thesesolutions: Make surethe paper type setting matches the paper you loaded.

IDEAL OPORTUNIDAD DE INVERSION, CODIGO 4803 OPORTUNIDAD!! I sincerely hope this fixes the issue. I ended up going ahead and installing the most recent driver for my printer and it seems to have overwritten whatever PS had in place because it's printing in black again.

All of a sudden today my printer started printing only in light grey instead of black. Please help. Replace low, empty or faulty ink cartridges on the printer. Thenclean the print head, if necessary. I even tried cleaning the print catridge using the HP Solution Center s/w but to no avail. The opinions expressed above are the personal opinions of the authors, not of HP.

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