Hi Shawn, we are sorry for the trouble you had with setting the device up. There are many people with the same problem! Please reset the dashcam at least 3 times. Make sure the electrical outlet is working and not controlled by a wall switch. Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. Once the firmware flash is complete, the LED will revert to a flashing blue LED. In short, the audio and video quality are excellent. 2. My VD009 does not turn on anymore. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. Please try to format your SD card (via computer) to FAT32 and then test it. Once your return is received and inspected, we will email you a notification of receipt. For us to further assist you. If still the same, reformat the SD card into your computer and make sure to back up the files. The camera does have a power cord and wall plug as well. We are sorry to find out that you have a problem with your VAVA product. 4. Troubleshooting dashcam: We accept order cancellations before the product is shipped or produced. 1. Flashing the firmware to the Dashcam via SD Card. 3. 5. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. The model VA-VD009 Hi just wanted to comment on People having Issues with the SD card. Make sure the Dash Cam is connected properly to the car charger port. A complete and correct delivery address is essential. Please do not send your purchase back to the manufacturer. I have unplugged and plugged everything back in. Am I missing something? An SD Card reader/SD Card adapter may be needed. Limited Warranty Details: for quality issues only. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. www.vava.com makes no representations or warranties in relation to this website or the information and materials provided on this website. What can i do ? Were sorry to hear that youre having an SD card error with your dashcam. Disconnect the power to the baby unit and parent unit. and tried detecting device also said cant detect im so stressed out. 2. Nothing on this website constitutes, or is meant to constitute, advice of any kind. If the first step did not resolve it, please reset the dashcam These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. There are beep sound associate with it. Hi. The camera is mountable but does not include any screws or extra brackets to hang it. Would not recommend. Pairing the Baby Monitor & the Camera No connection. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). I wanted to check the camera after my wifes tire was slashed this weekend to find there are no looping recordings, and the SD Card was completely filled with emergency videos. troubleshooting steps to help you resolve the issue: Hi Matthew. 4. Were happy to help you. We are sorry to hear that you are having an issue with your VAVA product. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. If those tips dont work, restore your dash cam to factory settings. Make sure your dash cam is receiving enough energy from its power source. Nanit Pro Complete Baby Monitoring System. Hi Mark, we are sorry for the issue that you have with the dashcam. The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. I have an issue with VAVA Fron and Rear Dash Cam. Will I receive refunds for return shipping costs? If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. Hi Dave. Hi Jorge, our apologies for the trouble this has caused. Hi Jarvis. This website is provided as is without any representations or warranties, express or implied. Thank you for bringing this to our attention. Should I mark the RMA no. For us to further assist you. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. We will look into this. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. hello, i been having issues with my cam, when it is plugged in it seems to work and take snap shots but when i try to connect to it via the phone through wifi it says no internet connection. . An SD Card reader/SD Card adapter may be needed. Hi Michael. If the order is cancelled you will get a full refund. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. Please reset the dashcam. 5. We are sorry you are going through this issue with your dashcam. These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province. So ridiculous. Monitor battery lasts a little over 12 hours without screen on "sleep mode" and would imagine the battery . The SD Card will come up as a storage device on your Laptop/Computer. Please let me know how I can fix this because its been an ongoing issue. Please check your email address. Please help. To isolate if its the dashcam or the micro SD card that is the issue, our team needs to see what card was used as this is a common mistake. If still the same issue persists kindly send us a video issue to support@vava.com. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. The blue light just stays on and resetting it wouldnt do anything. You can purchase adhesive disks to fix this problem. Make sure the Dash Cam is connected properly to the car charger port. We will respond to your request promptly upon receipt. Next, contact your bank. Remove the SD Card from your Laptop/Computer. I have my vava 4k dash cam about 2 years now. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. If the issue persists, this unit needs to be replaced. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. Who pays the shipping fee for shipping back the unauthorized return package? Its normally just one or the other that works for our Dashcam. Kindly send us a video and the order information to support@vava.com if the issue persists to assist you further. 6. Great connection with VAVA. Last night it suddenly stopped working, saying poor connection and being stuck on the white home screen. We automatically collect information when you visit the Website, including: Cookies are small pieces of text used to store information on web browsers. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. Occasionally packages are returned to VAVA as undeliverable. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. and our I kept getting Multiple Errors with Different Micro USB Cables. If you received a free item or a gift with purchase, you can either return it with the package or keep it. To further assist you may we know the model number of the dashcam? Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. Should I keep all the accessories in case of a return? VAVA Baby Monitor with Split Screen - VA-IH009. Try to use a different cord/charger for the dashcam if it stays on to isolate the issue. 1. Well keep everyone posted once we have an update. Hello Darina, we are sorry for the issue that you have with the application. Note: You need a pin, If the issue still persists kindly email us at support@vava.com. We accept product returns. Slide the Power Switch on camera to power on. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. We may share personal data with all our-affiliated companies. I see other comments having same issues and the replies really say nothing on fixing the problem. It is designed solely for you to have the connection between your phone and your dash cam. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. accidental returns)? Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. No new videos have been recorded. You may find out more about how Paypal stores and uses your credit card information by accessing Paypals privacy policy. 1. Try resetting the parent and baby unit: Step 1. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. 3. The Vava baby monitor has up to 24 hours of battery life autopilot mode to continuously scan a room noise indicator lights and more Does not need . 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