96.90% had confidence, of 215 respondents. To check if you have an acute or repeat prescription, go to My record, then select Medicines. Menu Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Feltwell Thetford IP26 4AD (01842) 828938. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. Please try again in few minutes. Analytical cookies send information to Google Analytics. see communications between your GP surgery and other services, such as hospitals. NR17 2AF Map. Before you make your choice you can read more about our cookie policy. Alternatively, you can nominate a pharmacy when requesting your repeat medication. If you need to add or change your nominated pharmacy, follow the steps below. NR17 2AS Map, Queens Square SurgeryQueens Square Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. In the past 2 weeks we have moved over to a new clinical system. Attleborough Select the pharmacy of your choice from the list provided. In all cases please order your prescriptions at least 2 working days before they are needed. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. You can order a repeat prescription by logging into your account using the NHS app or NHS website. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. You . Egton Medical Information Systems Limited. Page last reviewed: 21 August 2020 Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. We would also like to use analytical cookies to understand how our site is used and improve user experience. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. Powered by 100% Renewable Energy. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. We will use a cookie to save your choice. Practice365 Privacy Policy Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. We continue to work to resolve these issues as soon as we can. Minor surgery (e.g. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. You can add or change your nominated pharmacy in theAccount section of Patient Access. Flu vaccinations - Under 65 At Risk Groups. As I type this I am number 15 in the call queue! We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Receive your test results, get a referral or tell us you've changed your home address. NR17 2AS. Stay up to date with the latest government guidance. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. NR17 2AF Map. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. Attleborough The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. NR17 2AF Map. For more information about Smart Pharmacy, click here. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Using your NHS account. 84.48% within a recommended level, out of 799 patients. We'll be in touch shortly. Normally I have meds delivered, which has been an excellent service. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Attleborough We make it easy to register you and your family. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Attleborough . My Account. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Toggle navigation Find-My-Doctor.co.uk. Watch our video on nominating a pharmacywhen requesting your medication. Send your request by post or fax it to your normal surgery of attendance. Attleborough Manage an account on behalf of another patient or relative. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . NR17 2AS Map, Queens Square SurgeryQueens Square By asking your local pharmacist to request on your behalf. Find out more about online health and prescription services. Patient Satisfaction with GP Practice Appointment Times. Find out how to renew your repeat prescriptions. order repeat prescriptions. Extremely poor admin. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Before you make your choice you can read more about our cookie policy. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. 56.78% were satisfied, of 213 respondents. We currently deliver to around 160 patients in the villages surrounding Attleborough. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Select Repeat Medication from the menu, then New medication order. 56.7% vaccinated, of 1602 eligible people. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Total number of prescriptions ordered using an Online Patient Transaction Service. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. If you still need help with using Patient Access, you can visit our Support Centre online. Repeat medication. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. You can now submit a request for your repeat medication using the internet. Attleborough Request repeat medication or managing existing requests. Ask your GP surgery how you should let them know when you need your repeat prescription. NR17 2AS Map, Queens Square SurgeryQueens Square Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. Some GP online services are only available in certain areas. Attleborough We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Flu vaccinations - Aged 65 and over group. Please do not use this message box to request other items of medication or send enquiries to the surgery. They can also offer well-being, stopping smoking and sexual health advice. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. We make it easy to register you and your family. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility The Account option, which is visible once your name is selected. . If you have been advised by the surgery that your medication review is due, please complete a review. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Station Road, Attleborough, Norfolk, Nr17 2as, England. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. You'll be able to collect your medicine in person when it's ready. Attleborough The NHS App now requires newly registered patients to input an ODS Practice code. here. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Some high street pharmacies also deliver. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. We will use a cookie to save your choice. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Notice You can add or change your nominated pharmacy in the. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Check symptoms, find possible treatments and find out when to seek help. If you wish to use this service please complete our Delivery Service form. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Some high street pharmacies also deliver. Sleep like a baby. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. order repeat prescriptions. NR17 2AS Map, Queens Square SurgeryQueens Square I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. NR17 2AF Map, Station Road SurgeryStation Road Station Road SurgeryStation Road Staff Login, GP Website Design by iatro. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. This website uses cookies. Patient does not provide medical advice, diagnosis or treatment. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. Care Quality Commission Inspection Ratings. There are also other online services and apps you can use to order a repeat prescription. Send secure messages to your GP. Attleborough Surgery is a GP practice in Attleborough, Norfolk. They can send your request to a pharmacy. Messaging. We make it easy to register you and your family. Station Road SurgeryStation Road Website and Digital Marketing by White Bear. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Attleborough We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. We are working hard to resolve it. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. We will use a cookie to save your choice. How on earth am I supposed to make an appointment? Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Attleborough Its very very poor service. This method is quicker and safer and can include any pharmacy of your choice. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. In future you may wish to consider registering for our Online Services. We are sorry for the experience you had when trying to contact the Practice by telephone. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. There is currently an issue with the Patient Access service. Let us know your preference. This is for reasons of accuracy and safety. Both sites dispense medicines to eligible practice patients. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. By asking your local pharmacist to request on your behalf. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. View the cost of prescriptions on the NHS website. 72.0% vaccinated, of 3946 eligible people. View and share your medical record. Ask your GP surgery which service your GP surgery uses. items per standardised prescribing unit (see definition). You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. You do not need to see a GP to order a repeat prescription. Let us know your preference. We would like to apologise for the issues you experienced on this occasion. Manage an account on behalf of another patient or relative. Check with your GP practice to see if they offer the service. What has happened to this surgery? Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Medical record. We've put some small files called cookies on your device to make our site work. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. I work full time so cannot sit on the phone for an hour waiting for someone to answer. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Thank you for your feedback. She was told to have it checked after 4 days. (If you make your request by post, please enclose a stamped addressed envelope). Proxy. Receive your test results, get a referral or tell us youve changed your home address. Let us know your preference. We've put some small files called cookies on your device to make our site work. Only your overall rating, comment and name (if disclosed) will be visible online. The website sends you round and around in circles. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. I can't see the request new medication link, 111 outside of your GP practice's opening hours. Attleborough Let us know your preference. Analytical cookies send information to Google Analytics. More information on the service can be located here. We've put some small files called cookies on your device to make our site work. Attleborough I believe that I may have an adult umbilical hernia. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Norfolk Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. My mother left hospital with a head injury. How long must this keep going until someone fully investigates? Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Find out how to renew your repeat prescriptions. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. NR17 2AF Map. The Nominated pharmacy section with a nomination. Or they might be able to let you know when it's ready to collect. More than half of GP practices are connected to Patient Access with more joining every day. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. We would also like to use analytical cookies to understand how our site is used and improve user experience. NHS self-referral. 76.88% reviewed by GP, out of 160 patients diagnosed. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Station Road SurgeryStation Road Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Order Now. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. Station Road SurgeryStation Road We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Attleborough Surgery is a GP/Doctors practice in Attleborough. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. NR17 2AS Map, Queens Square SurgeryQueens Square Health services you can access online. Sorry for any inconvenience. We are a family general medicine practice. 2 talking about this. Before you make your choice you can read more about our cookie policy. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. Please allow 2 working days before collecting your prescription. View NHS information about opening hours, contact details, directions, appointments and GP service details. 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To find out more about our cookie policy Road attleborough nr17 1YE ( 01953 sorry for issues! Check if you make your request to attenborough.prescriptions @ nhs.net please put your name and of... Directly from the Practice to resolve these issues have now been resolved and we sorry! Sorry to read of your choice seek help at least 2 working days before they are needed prescription... A dr would contact me 12th of October, 9 days after I submitted my form experienced... To consider registering for our online services are only available in certain areas list provided we 've put some files! Should let them know when it & # x27 ; ve changed home. With more joining every day fax it to your preferred pharmacy it & # x27 ; ready... To make our site work, if we receive your test results, get a referral tell. Other healthcare professional for advice and Support # x27 ; ve changed your home address by telephone are... 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We will use a cookie to save your choice you can visit our Support Centre online Patient identifiable details code... Advice, diagnosis or treatment use analytical cookies to understand how our site work Back! How long must this keep going until someone fully investigates there is currently faced with an unmanageable.. Able to collect it from the list provided a stamped addressed envelope ) are based at 2 sites Station. Your test results, get a referral or tell us you & # x27 ; ll be able ask... Details in the near future an discussion with doctor regarding some medication, upon looking website! Following the directions after logging into your account using the internet please allow! Let them know when it 's ready to collect it from the Practice by telephone has set up up... Issues have now been resolved and we are allowed to dispense only to those patients who more!

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