The person on the phone was lovely! Can't find what you are looking for? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Get a quick guide about Delta airlines refund policy & rules. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. enva un correo electrnico a This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Free interview details posted anonymously by Jet2.com interview candidates. The scenario would be how you would handle a customer call. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Assessment day lasting 4 hours What a joke. Goodie bags packed with special treats Thorough but very friendly. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Step two: online written assessment. real person. . Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Your task is to choose either the best or worst of these solutions. View All. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Why do you want to job as a Customer Services Agent? Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Short, straightforward and to the point. Step four: face to face interview. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Home; About; FAQ; Service Step two: online written assessment. What they ask at the online interview for airport customer agent service? Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. 3 4. Tra due giorni far il secondo step. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . telephone interview with HR/recruitment. Now you will be automated connected with the Jet2 live representative for general queries. . A band to help our customers get into the holiday spirit Tell me about a time you dealt with a difficult customer? Extremely helpful assistant. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Sep 2014 - Apr 20227 years 8 months. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Sign Up for Job Alerts. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Interview. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Step one: submitting application. Reviewed March 17, 2022. Describe a time you collaborated with a peer to solve a problem. Anonymous Employee in Edinburgh, Scotland, I applied online. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. On 8th June my friend and I dropped cases off at airport. lick the link to read more about the evening. 19 May 2015 by TTG Staff. Again, I received no email invitation and called them twice. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Birthday cake The process took 1 week. Communicate clearly and often. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. And not to forget a pair of free return flights for those sharing their birthday with us Si continas recibiendo este mensaje, infrmanos del problema I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. Il primo step si basa su una video interview su una piattaforma. Tell us about a time you delivered exceptional customer service. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. 3. Your IP: I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. You can talk to a live person at theJet2 customer serviceteam in such a case. Personally I think its been a waste of time. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. tell the interviewer if the line is bad or you cannot hear. I was told I passed this as part of the call and would receive an email invitation to an assessment day. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Usually, it takes about an hour maximum to get a response from an expert. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. . Non ho ancora fatto il secondo step. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Choose the appropriate topic and category of your question to reveal your answer. construction, trades & mining. You can dial theJet2 customer service numberanytime from anywhere. Followed by a video interview. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. A lot of time invested in a very long application form online and assessments online! I know I havent got the job which is why Im writing this now. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . No apology or response to emails advising error. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. This lasted 10 minutes and I was asked two competency questions. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Tell me about a time you dealt with a difficult customer? 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