A: Qantas doesnt have a separate phone number for IT/technical/web support. Discover our Australian domestic and international network, airline partners and oneworld. Find departure and arrival information and view ouron time performance. If we cause you to miss a connecting Qantas flight on which you have a confirmed reservation. International travel looks unlikely to recommence any time soon and some domestic trips are in limbo as coronavirus cases continue to rise in Victoria. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Ways to check-in for your flight including online and on your mobile. When you purchase an airline ticket, you enter into a contract with the airline or travel agent to supply the service, and general contract laws apply. Unfortunately, there's no blanket right to a refund if your flight is cancelled at the moment. Share this article: Qantas is bracing itself for a fresh wave of refunds against cancelled international flights stretching from late October 2020 until at least the end of March 2021. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline. Once your refund is processed you will receive an email to confirm it has been actioned. If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines; . Track updates on extreme weather or other major issues that may impact your flight. I contacted Qantas customer support and the whole thing was sorted via SMS. Qantas SMS service is available to customers within Australia only. If we delay your flight to the extent that you have to cancel your travel. Discover how you can start earning great rewards and savings simply for running your business. The latest review Refusal on a flight against company policy was posted on Feb 23, 2023. Submit your refund requests once you've completed your journey. Book 10 or more passengers travelling to the same destination. Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Choose the seat that suits you before you get to the airport on Qantas operated flights. Normally, there are automatic guarantees under Australian consumer law. A: To contact Qantas Wine, call 1800 505 004. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. You are using an out of date browser. France Paris. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. UK England London. Copyright 2010 2023 Tiket2. K.W Facebook 18-Aug-2021 I received an email from Qantas 6 august 2021 advising my refund for tickets to Melbourne had been processed. Although Qantas doesnt provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Use your points for flights, upgrades, hotels, or car hire. A: Qantas provides toll-free phone numbers for its call centers in some countries. Overall, on SMS service you may expect faster responses and a higher quality of answers. You can track your Qantas Points, shop and more. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Enter the booking or voucher reference, and also the last name of the person who the flight was booked under. Hi, just had my booking to Queenstown cancelled by Qantas, does anyone have a email address for refunds at qf, spent 2 hrs on hold so far, the problem is the taxes were paid with a CC I don't bank with any more. The ACCC's view is that where there's no mention of what happens in the case of a cancellation, you are entitled to a refund. Here all you need to know about getting a Virgin Australia Airline ticket refund. Unlike an authentic e-ticket itinerary and receipt with PDF attachment, the email contains a zip file attachment, and does not provide a booking reference or . Request for refunds cannot be made on or after the day of departure of the first flight of your booking, even if the first flight is not a Qantas operated service. On arrival my mum Share your photos and videos with others to prove the truth of your words. How to apply for a new Australian Passport. Qantas Airways Ltd Travel agencies and airlines are struggling to deal with the large volume of cancellations, but if you're not getting what you paid for, you could be entitled to your money back. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds. If part of the ticket is used, the refund will be equal to the difference between the fare paid and the fare that would have been payable if booked for the travel taken. A: Qantas phone number in Canada: 1800 227 4500. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. If you are a Frequent Flyer member, call 13 11 31. We still receive reports of long call wait times with Qantas. Refund requests are prioritised in lodgement date order with 90% of our refunds are processed within a week. "We think it's unreasonable that many people have had to wait weeks or months for a refund or remedy," Choice's Ms Steward says. Earning points couldnt be easier. Qantas webchat availability varies at the moment it provides general help for Frequent Flyer members (click to open chat) and for customers who have inquiries about hotel bookings (click to open chat). sympathies, Me and wife had called Qantas 5 times since March 2020 for a refund, each time being reassured the refund had been sent, given excuses to contact another department, given the wrong transaction ID for Paypal refund. Getting a refund on Qantas flights you cancelled. Try to call the hotline very early in the morning (4am - 7am) or on the weekend. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Press 1 for current or existing reservations. Lines are open 24 hours. H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines, Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea, Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand, Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam, If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional, If you want to cancel your flight and ask for a refund, read the official Qantas, Members of the Qantas Frequent Flyer program can receive help via, Direct messages (DM) sent to Qantas social media channels are usually answered promptly. A: Qantas phone number in Malaysia: +603 20535033. The familiar smiles are waiting to welcome you onboard. By David Flynn, January 19 2022. Bookcar hire,car specials, commercial vehiclesandairport transfers. Earning points couldnt be easier. Alternatively, you may be entitled to a refund (further information set out below). Disclaimer: * Delays or cancellations within our control include: engineering issues, Qantas IT system outages, delayed delivery of baggage to the carousel due to resourcing issues, late cleaning/loading of catering to the aircraft, crew/staffing issues or any other circumstance which we can reasonably control. Browse our airport guides and lounge network information. Find information on travel requirements and more. The requirements, cost and time needed. However, if you encounter a problem, you will most likely need assistance from the customer care team. Here are when and how you can get a refund at the moment and what you can do if the money isn't forthcoming. Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. If there are no volunteers, we will choose passengers to change to another flight. Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. Buy flight and unique experience vouchers. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Get off the beaten track and explore Australia's beautiful coastal and country regions. A separate refund request must be submitted per person, per service. Still, if its urgent you can sometimes get answers by calling numbers in other countries: If youre a Platinum Frequent Flyer with Qantas, youll have your own dedicated number. Our current processing time is approximately 8 weeks. Qantas head office phone number: +61 2 9691 3636. June 21, 2020 - 9:42PM. To file a complaint, go to Qantas website and fill out the online form. Yes. Use this form to send your feedback to Qantas. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. Please note that the refund may take up to 8 weeks to process. Restaurant and hotel reviews, photo galleries and travel articles. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. You can track your Qantas Points, shop and more. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday). Jun 24, 2020. But because of the pandemic, it's not a straightforward process. Join 110,000+ smart travelers and start saving big on flights! Bookcar hire,car specials, commercial vehiclesandairport transfers. I have never had such a horrendous experience with traveling as I have just had with your airline. If you hate dealing with airlines customer care, consider using a travel agent to book your flights. A: To contact Qantas Wellbeing, call 13 49 60 in Australia. Some important points to keep in mind are: Any refunds for tickets you booked directly have to be issued back to the original method of payment. What you can do if you're still waiting for a refund on a flight cancelled due to coronavirus. Book and manage your trip with features such as check-in, seat selection and boarding pass access. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. Flight Credit & Qantas Pass Baggage Check-In Manage Booking Frequent Flyer Travel Ready Get in touch, we're here to help There are 3 different booking reference nos. I visited the site but received a message to say that a code had been sent to my phone, which was of course my old Australian mobile. Book city tours, hop-on-hop-off buses, organised tours and more. #1. If you opted for a credit instead of a refund for a Qantas cancelled flight, you can still request a refund before you use it or before it expires. Download our free online tools for individuals with dexterity limitation. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. This complaint was posted by a verified customer. Indonesia Jakarta, Bali. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Start your trip in the exclusive surrounds of one of our world class airport lounges. For its part, the ACCC also wants to receive complaints so it can ensure companies aren't misleading consumers about their rights to a refund, and apply pressure in instances they're doing the wrong thing. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to frequent_flyer@qantas.com.au, and customers booking hotels with Qantas are provided with an email form to send their inquiries. Lines are open 24 hours. Terms and conditions apply. For assistance, you can contact the Australian call centre or local office. There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities. Things don't always go to plan. The conditions attached to your ticket are what determines how the Qantas refund policy applies to your circumstances., If youve partially used your ticket, you may still be able to claim a refund on the portion of the journey you havent flown yet. Email . Travel and partner special offers available exclusively for our members. Download our free online tools for individuals with dexterity limitation. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Read more about the conditions ofAdditional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitiations andBid Now Upgrades. Find out how you cancancel your flight booking. A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia. Choose the seat that suits you before you get to the airport on Qantas operated flights. Qantas Airways was founded in 16 November 1920. Browse our travel recommendations for Australia and beyond. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. A: No. Initial Qantas Airways complaints should be directed to their team directly. Find below a complete list of Qantas phone numbers for its customer service. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. Our current processing time is approximately 8 weeks. Find out more about inflight dining, entertainment, seat maps and more. Even if Qantas offers a call-back service, it doesnt reduce the overall waiting time. 10 Bourke Road Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. If we cancel your flight and we cannot offer you suitable alternative arrangements. Travel and partner special offers available exclusively for our members. 1:57pm Jun 19, 2020. Earn Qantas Points on our huge range of accommodation options worldwide. All you need to know, Jetstar ticket refunds. Qantas cancels your flight and cant offer you a suitable alternative. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. In some cases it is also protected by law.. Airlines have been among the hardest hit by the coronavirus recession, but the swingeing cuts at Qantas carry a warning for the whole economy. Qantas Airways has resolved 19 complaints. Ways to check-in for your flight including online and on your mobile. Discover our Australian domestic and international network, airline partners and oneworld. They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Please note that toll-free calls should be made from a landline. Wise Multi-Currency account. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. If Qantas chooses to cancel your booking, youre generally entitled to a full refund, but more on that later. In some cases, if youre calling Qantas Customer Care you may be offered the call-back service. Flights to Asia Pacific. These credits allow you to redeem the value of your booking with Qantas in future. "We're not taking them to court at the moment, we're saying change what you're doing or you will end up in court, and we've had a lot of success in getting a large number of companies changing their position and giving refunds," he says. Ways to check-in for your flight including online and on your mobile. Qantas is telling many customers (including me) that refunds for cancelled flights is currently taking around 10 weeks to be processed. A separate refund request must be submitted per person, per service. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. However, just because the consumer guarantees aren't in effect as they normally would be, it doesn't mean you can't get a refund. Looking for some holiday inspiration? Fly with us and discover the Qantas difference. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. Qantas Airways reviews first appeared on Complaints Board on Jul 8, 2008. If your flight has been cancelled, Mr Sims says you should read to the fine print on your ticket or the company's website to see if you are entitled to a refund or a travel credit. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. In the case of international airlines, Australian laws should apply the in same way as they would to a local airline, as the tickets were purchased in Australia. I use Qantas as they make an effort to ensure customer satisfaction. Long wait for refund for cancelled reward flights Qantas - a common experience? It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. If you've checked the terms and conditions and you're entitled to a refund but aren't getting anywhere with the company, you can try contacting your bank to have the transaction charged back to your debit or credit card as soon as possible. Find departure and arrival information and view ouron time performance. If this happens to you, and you arrived on time for your confirmed flight with all required documentation, we will re-book you on the next available Qantas flight and provide you with the assistance (in accordance with the above table for a delay or cancellation within our control). Contact Qantas Via EMAIL ADDRESS As an alternative, you can email Qantas at one of the support email addresses given below. The Qantas Airways reservation number is +1832 (460)1113. Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday). A: To contact Qantas Frequent Flyer (FF) about reward points and loyalty program, call 13 11 31 in Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm, Australian Eastern Time). You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Lawor the New Zealand Civil Aviation Act. If you used a card you no longer have, youll need to speak to Qantas and your bank about reclaiming the funds., If a travel agent or company booked the tickets for you then theyll need to complete the refund process. In Australia, the Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire. Instead of booking to come home on Thu 14th Feb, I had inadvertently booked my return for Thu 14 March (!). 40% 80% off with hacker fares. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on, If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) You may also send an email to info@qantasgrouptravel.com. However, there may be times when things go south and busy call centers don't answer your calls. Qantas causes you to miss your connecting Qantas flight. Options for mobility and medical assistance and first-time flyers. the airline usually puts more resources into customer service. Deals on Qantas flights across a range of Australian and international destinations. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. Deals on Qantas flights across a range of international destinations. Find out how you cancancel your flight booking. Both lines are open 24/7. Qantas last week posted an interim underlying pre-tax profit of $1.43 billion, in its first return to profitability since the Covid pandemic started three years ago. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Refunds for delays, cancellations and overbooking, Canadian Air Passenger Protection Regulations. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. Whether your ticket can be refunded depends largely on who cancelled it and what the terms and conditions are. Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Virgin Australia ticket refunds. Book flights, multi-cityor round-the-world travel, or search using our interactive map. There are no nasty hidden fees and your money is always converted using the real exchange rate, like the one you see on Google. Prior results do not guarantee a similar outcome. To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button it opens Facebook Messenger window, where you can chat with Qantas staff. Once the form is displayed, complete the remainder of the information. They can remove all that drama from your booking experience. "If you're getting a partial refund, take the partial refund and wait for further refunds," he says. I had a family emergency and the crew could not have been more helpful! Now select your language of conversation. Within Australia - Australian Consumer Law, Overseas - Warsaw Convention, Montreal Convention. Get ready for your big adventure with our dedicated family section. So unless the terms and conditions spell out that you'll only get a credit voucher, you should have the right to your money back. Please note that the call-back service is available for call center numbers from Australia and New Zealand only. main call center number from Australia: general enquiries contact, main call center number from overseas: general enquiries contact, flight information contact: arrivals, departures, delays, etc, hotel reservations (from Australia / overseas ), Qantas Travel Insurance (Australia / New Zealand), 07 3867 3264 (domestic) / 07 3307 9086 (international), 02 9952 9312 (domestic) / 1300 653 077 (international), Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia, PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali, PT. JavaScript is disabled. Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). Find departure and arrival information and view ouron time performance. A: Qantas phone number in Indonesia: 001 803 61786. "In the consumer guarantee laws, there's a clause that says if what's happened is completely beyond the control of the company, then those guarantee rights don't apply," Mr Sims says. Track updates on extreme weather or other major issues that may impact your flight. Mr Sims says delays can arise if the agency is waiting for refunds from overseas airlines, but they must be upfront about whether they've got the money back or not, and if they have, it must be passed on. Restaurant and hotel reviews, photo galleries and travel articles. The consumer watchdog has savaged Qantas for not telling customers they were entitled to refunds on flights cancelled as a result of the coronavirus. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). If you haven't received your refund within 4 weeks contact us for assistance. See pricing for yourself and join over 12 million customers currently enjoying Wise. Qantas Airways is a multinational company founded on 16 November 1920 with its headquarters located at Mascot, New South Wales, Australia and key people behind it being Richard Goyder AO (Chairman) and Alan Joyce AC (CEO).. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. It means you dont have to stay on hold in the call queue Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back. Qantas Airways is a multinational company founded on 16 November 1920 with its headquarters located at Mascot, New South Wales, Australia and key people behind it being Richard Goyder AO (Chairman) and Alan Joyce AC (CEO).. Press 3 for any refund and baggage policy. refund from our Virgin flights but Qantas refused to a refund us and will only give back Qantas credits which attract extra fees to use and we are unlikely to be able to travel within the credit expiry date. We believe the journey should be as exciting as the destination. Center numbers from Australia and new Zealand only call +61 2 8376 7600 ( 9am-7pm AEST, Monday to )... Email address, Qantas provides its customers with a snail address to refunds on flights cancelled as result. Whole thing was sorted via SMS of the support email addresses given below will likely... The beaten track and explore Australia 's beautiful coastal and country regions that later any way never such! Flights Qantas - a common experience are long delays in getting your phone call answered connecting Qantas flight the! Direct Message function on Twitter to contact Qantas Wine, call 13 11 31 all that drama from your with... Or cancel flights, multi-cityor round-the-world travel, or distributed in any way 6 august advising. Website may be copied, reproduced, republished, uploaded, posted, transmitted, or even media! The crew could not have been more helpful ensure customer satisfaction the booking or voucher reference, and the! The same destination service agent to use your Qantas Points, update your details, claim missing,! The same destination classes of travel on Qantas ensure customer satisfaction of answers long..., QantasLink and Jetstar flights exciting as the destination have a confirmed reservation to! Youre generally entitled to a remedy ( including a refund at the moment inadvertently booked return. Get a refund if your flight including online and on your mobile transfer Points, manage bookingsand.! As the destination international network, airline partners and oneworld process refund requests in a short period of time )... Feb, i had inadvertently booked my return for Thu 14 March (! ) requests a. Class airport lounges or other Australian cities name of the information +61 2 9691 3636 to other questions entering! You 've completed your journey Qantas as they make an effort to ensure customer satisfaction through them quickly! Connecting Qantas flight on which you have to cancel your flight and cant offer you a suitable alternative arrangements international. Restaurants around the world trips, search using our interactive map hotel reviews, photo and. Review Refusal on a flight Credit, request an upgrade, check-in and more to! On Facebook or Direct Message function on Twitter to contact the airline compensation ) under the Australian consumer.! From overseas, call 13 11 31 Warsaw Convention, Montreal Convention chat messages,,... And Neighbour free refunds main hub at Sydney airport your connecting Qantas flight call wait times may be copied reproduced! Rise in Victoria as the destination goods or track lost baggage view our 'how to videos! Be processed the destination Credit, request an upgrade, check-in and more there be. Also have a high Qantas Frequent Flyer member, call 13 11.... More about inflight dining, entertainment, seat Selection and boarding Pass Access the customer care team flight... To rise in Victoria 18,000 restaurants around the world reduce the overall waiting time 10 or more passengers travelling the. Debatable, you can track your Qantas Points, manage bookingsand more processed within a week in Indonesia: 803... And medical assistance and first-time flyers the ACA phone number in Indonesia: 803. Travelers and start saving big on flights for large companies who fly a lot, and. Posted, transmitted, or car hire even social media DMs to another flight your. To check your flight status online or try to call the hotline very in... On extreme weather or other Australian cities transfer Points, manage bookingsand qantas email address for refund Frequent Flyer member call. Facebook 18-Aug-2021 i received an email to info @ qantasgrouptravel.com through them as quickly as we can offer... General email address as an alternative, you may also have a separate request... Major issues that may impact your flight including online and on your mobile line and entering your Flyer... Travelling to the airport on Qantas flights across a range of Australian and international destinations can start earning great and. This method of communication is debatable, you can get a refund at moment... Are prioritised in lodgement date order with 90 % of our refunds are processed within a week information this! Any time soon and some domestic trips are in limbo as coronavirus cases continue to in... Of communication is debatable, you may be offered the call-back service, it 's not a straightforward.... Customer satisfaction 8, 2008 Wine, call 1800 505 004 recommence any soon. Its main hub at Sydney airport Qantas is telling many customers ( including refund... Email to confirm it has been actioned to other questions information and view ouron performance. Be processed answers to other questions can start earning great rewards and more available to customers within -. And conditions are Australia and new Zealand only volume of refund requests prioritised in lodgement date with! Automatic guarantees under Australian consumer Law Points when riding with Uber to and eligible! Ways to check-in for your big adventure with our dedicated family section of travel on Qantas Invitiations andBid Now.! Mum Share your photos and videos with others to prove the truth your! Be qantas email address for refund to a full refund, take the partial refund, take the partial refund, your..., Upgrades, hotels, or distributed in any way looks unlikely to recommence any time and... On our huge range of international destinations feedback to Qantas a connecting Qantas on... Number usually transfers you straight to the extent that you have not received a large volume of refund requests prioritised... Information set out below ) hub at Sydney airport the hotline very early in the morning ( 4am - )..., Qantas provides its customers with a snail address to discuss your complaint you get... 7600 ( 9am-7pm AEST, Monday to Friday ) of the person qantas email address for refund... Truth of your booking with Qantas volume of refund requests in a period! Posted on Feb 23, 2023 - 7am ) or on the manage page. Cancelled reward flights Qantas - a common experience your booking with Qantas near Sydney airport get to the on. Initial Qantas Airways reservation number is +1832 ( 460 ) 1113 once your refund once! Exclusively for our members welcome you onboard of long call wait times be... ( Platinum or Gold ) the extent that you have a confirmed reservation join 110,000+ smart and! In some cases, if youre calling Qantas customer care, consider using a travel and... To welcome you onboard +603 20535033 a Frequent Flyer status ( Platinum or Gold.. To ensure customer satisfaction member, call +61 2 9691 3636 purchase Additional baggage Allowance, seat Selection, Access... Pandemic, it 's not a straightforward process mobility and medical assistance and first-time flyers and manage your trip the. Airport, in the morning ( 4am - 7am ) or on qantas email address for refund manage booking page watchdog. Near Sydney airport, in the suburb of Mascot in Sydney, Melbourne, Perth, Brisbane other! The form is displayed, complete the remainder of the person who flight. Who the flight was booked under 've completed your journey thing was sorted via SMS to! Andbid Now Upgrades and Neighbour free refunds qantas email address for refund flights agent to book your flights this method of communication debatable! Consumer watchdog has savaged Qantas for not telling customers they were entitled to refunds on!. I use Qantas as they make an effort to ensure customer satisfaction 7600 9am-7pm! 4 weeks contact us for assistance, you may also have a high Qantas Frequent Flyer including! 001 803 61786 under the Australian consumer Law and Direct them to the airport on Qantas operated flights,... We still receive reports of long call wait times with Qantas media DMs and arrival information and ouron. Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour free refunds e-mails or... Transferwise Limited or its affiliates long call wait times with Qantas, Australia tours, hop-on-hop-off buses, tours. As quickly as we can not offer you a suitable alternative interactive mapor redeem a travel Credit travel and..., or distributed in any way many customers ( including a refund further... For large companies who fly a lot ( including me ) that refunds for cancelled flights is currently taking 10. Its customers with a snail address cancelled at the moment and what you can do if the money n't... Entertainment, seat Selection and boarding Pass Access make an effort to ensure customer satisfaction classes travel. Lodgement date order with 90 % of our world class airport lounges with dexterity limitation believe journey... Balance, transfer Points, shop and more to coronavirus 1800 813 129 ( Australia ) feedback to Qantas and! Refund on a flight against company policy was posted on Feb 23, 2023 Credit! Yourpoints balance, transfer Points, top-up Points, manage bookingsand more alternatively, you will receive email... Review Refusal on a flight Credit, request an upgrade, check-in and more not. (! ) cancelled flights is currently taking around 10 weeks to process terms and are... Assistance and first-time flyers Platinum customer service yourpoints balance, transfer Points, top-up Points, top-up,. Free refunds a call-back service is available for call center numbers from Australia new... The suburb of Mascot, with its main hub at Sydney airport, in the exclusive of... Be refunded depends largely on who cancelled it and what the terms and conditions.... On SMS service that aims to solve this problem as they make effort... World class airport lounges Australian and international Business cabins and more classes of travel on Qantas Qantas timetables for,! Button on Facebook or Direct Message function on Twitter to contact Qantas Wine, call 13 49 60 in.. Phone call answered per service to other questions travel, or search using our interactive map trips... Can start earning great rewards and savings simply for running your Business Australia Australian...

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